Will-Call Counter Associate

Mars Electric Co.; Mayfield (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive Compensation with Annual Bonus

Health, Dental, Vision, Life Insurances, LTD

401K with company contribution

Paid Time Off (PTO)

Company Paid Holidays

Paid Training & Development

Other Company Perks

Job summary

Mars Electric Co. is hiring a full-time Will Call Associate for their Mayfield Village location. This role involves assisting customers with their orders, ensuring efficient transaction processing, and maintaining a safe and organized workplace. Ideal candidates should have a high school diploma, experience with Microsoft Office, and warehouse operational skills. Competitive compensation and benefits include health insurance, 401K with company contribution, and paid time off. Join a family-owned business that values customer service and employee success.

Qualifications

• High School diploma or equivalent (GED) required.
• Experienced in Microsoft Office, specifically Outlook for email.
• Basic math and computer skills.
• Experience working with an ERP system, Eclipse preferred.
• Ability to operate warehouse equipment, RF scanner preferred.
• Ability to bend, lift and move materials up to 50 lbs.
• 6 months warehouse experience in receiving, production, or shipping preferred.

Responsibilities

• Provide prompt and accurate transactions for customers.
• Stage completed orders for customer pickup.
• Maintain a well-organized workplace for efficiency.
• Manage Will-Call order maintenance and inventory.
• Follow up on orders over 14 days old.
• Implement cost savings and process improvements.
• Train in sales with counter staff and assist other departments.
• Ensure safety procedures are followed.

Skills

Microsoft Outlook

Basic math skills

Warehouse equipment operation

RF scanner usage

Education

High School diploma or equivalent (GED)

Tools

ERP system (Eclipse preferred)

Job description

Mars Electric is looking for an experienced, full‑time Will Call Associate for our Mayfield Village Location's Counter. We are looking for a candidate to deliver the best customer experience and provide support on product selection when needed.

Mars Electric, a family‑owned business, is a leading independent electrical distributor in Northeast Ohio, giving excellent service and value to our customers, providing a fulfilling work environment for its employees, and helping its vendors be successful in our market, while meeting the highest ethical standards.

Compensation & Benefits

• Monday through Friday, no weekends!
• Competitive Compensation with Annual Bonus
• Health, Dental, Vision, Life Insurances, LTD
• 401K with company contribution
• Paid Time Off (PTO)
• Company Paid Holidays
• Paid Training & Development
• Other Company Perks

As we continue to grow, our environment is filled with opportunities for highly motivated, results driven professionals!

Role Summary

This role is responsible for processing transactions for customers placing orders through our sales personnel that will be picked up at the CDC Will‑Call Counter. The Will Call Associate is also responsible for maintaining an orderly and organized environment for our customers and to maintain efficiency within the department. This person will also train in sales with the CDC counter staff when time permits.

Duties and Responsibilities

• Provide prompt, accurate and courteous transactions for each of our customers coming through the Will‑Call department
• Stage completed orders in the designated locations by size of order and type of items
• Maintain a well‑organized, neat workplace that creates a professional and efficient environment for both the associate and the customer
• Manage the Will‑Call order maintenance in the system, physically keeping accurate paperwork and inventory via self‑audit on a weekly basis
• Work with Sales Team Members to ensure all orders over 14 days old are followed up on with the order‑writer in a timely manner, and canceled when directed
• Works towards continuous improvement of the Will Call area through implementation of cost savings and process improvement opportunities
• Actively pursue opportunities to train in sales with counter staff; assist other warehouse departments during downtime
• Responsible for acting in accordance with Mars’ Safety procedures with all employees helping to ensure the facility is always operating in a safe manner

Requirements, Skills & Qualifications

• High School diploma or equivalent (GED) required
• Experienced in Microsoft Office, specifically Outlook for email
• Basic math and computer skills
• Experience working with an ERP system, Eclipse preferred
• Ability to operate warehouse equipment, RF scanner preferred
• Ability to bend, twist, stoop, reach, climb, lift and move materials up to 50 lbs.
• 6 months warehouse experience in receiving, production, or shipping preferred