Warehouse Specialist - GSP

Swiftx Express; High Point (NC); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

7 PTO days

5 Paid Sick Leave Days

6 Paid Holidays

401K 100% Matching up to 2%

50% Medical insurance

Job summary

Swiftx Express in High Point, NC is seeking an Operations Manager to oversee DSPs, staffing agencies, and warehouse operations, ensuring compliance with standards. You will lead daily control meetings, drive quality assurance, recruit DSPs, and design training to boost service quality.

The role requires a Bachelor’s degree and bilingual Mandarin; last-mile/logistics experience preferred. You will manage regional fleet operations, optimize collection models, coordinate with internal and external

Qualifications

• Bachelor’s degree or equivalent required.
• Bilingual Mandarin required.
• Experience in last-mile or 3PL warehousing and logistics preferred but not required.

Responsibilities

• Oversee and supervise DSPs and staffing agencies to ensure compliance with standards.
• Develop and enforce quality assurance protocols.
• Monitor performance and drive continuous improvement.
• Oversee warehouse activities for consistency and reliability.
• Recruit qualified DSPs and provide onboarding.
• Design training to improve service quality.
• Oversee regional fleet operations, task distribution, and cost control.
• Continuously optimize collection models and processes.
• Coordinate with internal teams and external partners.
• Handle daily operations and emergency responses.

Skills

Leadership

Analytical thinking

Decision making

Bilingual Mandarin

Under pressure

Education

Bachelor’s degree or equivalent

Job description

Key Responsibilities

• Oversee and supervise operations of DSPs and staffing agencies such as sorters, ensuring compliance with company standards.
• Develop and enforce quality assurance protocols.
• Monitor performance and drive continuous improvement.
• Oversee warehouse activities for consistency and reliability.
• Conduct daily control meetings and performance reviews.
• Recruit qualified DSPs and provide onboarding.
• Design training to improve service quality.
• Oversee regional fleet operations, task distribution, and cost control.
• Continuously optimize collection models and processes.
• Coordinate with internal teams and external partners.
• Handle daily operations and emergency responses.
• Bachelor’s degree or equivalent, bilingual Mandarin required.
• Experience in last-mile or 3PL warehousing and logistics related preferred but not required.
• Strong leadership, analytical, and decision-making skills.
• Able to perform under pressure in fast-paced environments.

We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or any other characteristic protected by law. We will assign different supervisors to oversee various tasks, with on-the-job training provided through a rotational approach

Benefits

• 7 PTO days
• 5 Paid Sick Leave Days
• 6 Paid Holidays
• 401K 100% Matching up to 2%
• 50% Medical insurance, 100% Dental and Vision Insurance