Warehouse Specialist - BNA

Swiftx Express; Atlanta, Northern (GA, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

PTO days

Paid sick leave

Paid holidays

401K matching

Medical insurance

Job summary

Swiftx Express is seeking a results-driven Operations Manager to oversee DSPs, staffing agencies, and regional warehouse activities. You will ensure compliance with company standards and drive continuous improvement across last-mile logistics.

You will recruit DSPs, design training, and lead control meetings while coordinating with internal teams and external partners. Mandarin proficiency is required, and a Bachelor’s degree or equivalent is expected.

Qualifications

• Bachelor’s degree or equivalent required
• Mandarin bilingual required
• Experience in last-mile or 3PL warehousing is preferred

Responsibilities

• Oversee DSPs, staffing agencies, and ensure compliance with company standards.
• Develop and enforce quality assurance protocols.
• Monitor performance and drive continuous improvement.
• Oversee warehouse activities for consistency and reliability.
• Recruit DSPs and provide onboarding.
• Design training to improve service quality.
• Oversee regional fleet operations, task distribution, and cost control.
• Continuously optimize collection models and processes.
• Coordinate with internal teams and external partners.
• Handle daily operations and emergency responses.

Skills

Leadership

Analytical

Decision-making

Pressure handling

Education

Bachelor’s degree or equivalent

Job description

Key Responsibilities

• Oversee and supervise operations of DSPs and staffing agencies such as sorters, ensuring compliance with company standards.
• Develop and enforce quality assurance protocols.
• Monitor performance and drive continuous improvement.
• Oversee warehouse activities for consistency and reliability.
• Conduct daily control meetings and performance reviews.
• Recruit qualified DSPs and provide onboarding.
• Design training to improve service quality.
• Oversee regional fleet operations, task distribution, and cost control.
• Continuously optimize collection models and processes.
• Coordinate with internal teams and external partners.
• Handle daily operations and emergency responses.
• Bachelor’s degree or equivalent, bilingual Mandarin required.
• Experience in last-mile or 3PL warehousing and logistics related preferred but not required.
• Strong leadership, analytical, and decision-making skills.
• Able to perform under pressure in fast-paced environments.

We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or any other characteristic protected by law. We will assign different supervisors to oversee various tasks, with on-the-job training provided through a rotational approach

Benefits

• 7 PTO days
• 5 Paid Sick Leave Days
• 6 Paid Holidays
• 401K 100% Matching up to 2%
• 50% Medical insurance, 100% Dental and Vision Insurance