Warehouse Software Implementation & Training Specialist

Raymond West Group; Cypress (CA); On-site; USD 70,000 - 75,000; Full time

Job summary

Raymond West is looking for a dynamic Implementation Specialist to join the Systems team. The role involves installing software from various vendors to support iWAREHOUSE product sales and training customers on how to use the hardware/software interfaces.

The position requires coordinating with IT staff, setting up environments, and providing ongoing support. It includes up to 50% travel and onsite work from Raymond West's offices with a strong emphasis on customer service and training.

Qualifications

• Associates Degree in Computer Science is preferred.
• Five years related experience and/or training; or equivalent combination of education and experience is preferred.

Responsibilities

• Work with the iWAREHOUSE sales project team prior to the sale to ensure current system requirement information and understand current functionality of iWAREHOUSE offerings.
• Collaborate with the customer and their IT staff during the implementation to set up the environment to connect iWAREHOUSE hardware to the customer network and servers.
• Train or assist in training on truck hardware interface and software available after installation.
• Conduct web-based training to support iWAREHOUSE products.
• Assist Raymond West field technicians in answering IT-related questions about iWAREHOUSE products.

Skills

Excellent communication

Organizational/time management

IT support

Network troubleshooting

Public speaking

Willing to travel

Customer training

Education

Associate's Degree in Computer Science

Five years related experience or training

Job description

Raymond West is looking for a dynamic Implementation Specialist to join the Systems team. The role involves installing software from various vendors to support iWAREHOUSE product sales and training customers on how to use the hardware/software interfaces.

The position requires coordinating with IT staff, setting up environments, and providing ongoing support. It includes up to 50% travel and onsite work from Raymond West's offices with a strong emphasis on customer service and training.