Warehouse Quality & Process Improvement Lead

JD.com Inc.; Middlesex (NJ); On-site; USD 85,000 - 110,000; Full time

Job summary

JD.com Inc. in New Jersey is seeking a Quality Monitoring & Auditing professional to develop and execute quality inspection procedures across warehouse operations.

You will monitor inbound receiving accuracy, outbound order accuracy, inventory discrepancies, and compliance, identifying recurring issues and recommending preventive measures. The role requires 3–5+ years in warehouse quality control or logistics, a Bachelor's degree, Advanced Excel, and experience with WMS.

Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Industrial Engineering, Business Administration, Operations Management, or a related field.
• 3–5+ years of relevant experience in warehouse quality control, quality assurance, inventory control, or logistics operations.
• Strong understanding of warehouse operations and fulfillment processes.
• Advanced Excel proficiency with PivotTables, XLOOKUP/VLOOKUP, SUMIFS, and reporting.
• Bilingual in English and Mandarin required.

Responsibilities

• Quality monitoring and auditing of inbound receiving, outbound orders, and inventory accuracy.
• Investigate quality issues and perform root cause analysis with CAPA.
• Analyze quality data and prepare performance reports for leadership.
• Collaborate with inbound, outbound, inventory control, and operations teams.
• Maintain quality documentation and support internal audits and SOPs.

Skills

Quality assurance

Root cause analysis

Data analysis

SOP development

Cross-functional collaboration

WMS experience

Advanced Excel

English and Mandarin bilingual

Education

Bachelor's degree

Tools

Power BI

SQL

Python

Excel

Job description

JD.com Inc. in New Jersey is seeking a Quality Monitoring & Auditing professional to develop and execute quality inspection procedures across warehouse operations.

You will monitor inbound receiving accuracy, outbound order accuracy, inventory discrepancies, and compliance, identifying recurring issues and recommending preventive measures. The role requires 3–5+ years in warehouse quality control or logistics, a Bachelor's degree, Advanced Excel, and experience with WMS.