Warehouse Quality Assurance & Problem Solver

Advatix; Trenton (NJ); On-site; USD 26,000 - 37,000; Full time

Job summary

HRforGrowth is seeking a Quality Assurance / Problem Solver in Trenton, NJ to identify, investigate, and resolve operational exceptions involving pallets, packages, and inventory. You will partner with operations and customer teams to maintain throughput and quality across inbound and outbound freight.

The role emphasizes root-cause analysis, exception management, and process improvements while ensuring compliance with safety and operational policies in a fast-paced warehouse environment.

Qualifications

• High school diploma or GED is required.
• Strong analytical and troubleshooting skills are essential.
• Ability to investigate issues, identify root causes, and develop solutions.
• Experience with warehouse systems, inventory software, or operational reporting tools is preferred.
• Excellent written and verbal communication skills.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Investigate and resolve pallet, package, inventory, and shipment exceptions.
• Research missing, damaged, mislabeled, short-shipped, or overage freight.
• Perform quality inspections on inbound and outbound freight.
• Validate shipping documentation, inventory records, and system transactions for accuracy.
• Coordinate with operations leadership to resolve workflow disruptions and maintain throughput goals.
• Escalate unresolved issues and support corrective action plans.
• Utilize warehouse management systems (WMS), transportation systems, and reporting tools to identify discrepancies.
• Conduct root cause analysis and recommend process improvements to reduce recurring issues.
• Monitor exceptions and quality metrics to ensure operational KPIs are achieved.
• Support inventory accuracy through audits, cycle counts, and reconciliation activities.
• Document quality findings and maintain detailed records of investigations and resolutions.
• Communicate professionally with internal stakeholders regarding issue status and resolutions.
• Assist with continuous improvement initiatives that drive productivity, accuracy, and customer satisfaction.

Job description

HRforGrowth is seeking a Quality Assurance / Problem Solver in Trenton, NJ to identify, investigate, and resolve operational exceptions involving pallets, packages, and inventory. You will partner with operations and customer teams to maintain throughput and quality across inbound and outbound freight.

The role emphasizes root-cause analysis, exception management, and process improvements while ensuring compliance with safety and operational policies in a fast-paced warehouse environment.