Customer Experience & Quality Improvement Specialist

JD.COM; Jersey (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

JINGDONG Logistics (JD Logistics), part of JD.com, is seeking a Customer Experience Specialist in Perth Amboy, New Jersey to design and optimize end-to-end quality monitoring across warehousing and last-mile delivery. You will build dashboards, set KPIs, and drive data-driven improvements to customer satisfaction.

The role requires 3–5 years in logistics operations, a relevant bachelor’s degree, and strong SQL, Excel, and BI skills to deliver actionable insights and cross-functional

Qualifications

• Bachelor's degree or above in Logistics, Supply Chain, Industrial Engineering, Statistics or related field.
• 3–5 years of experience in warehouse, transportation, logistics, or supply chain operations.
• Strong knowledge of end-to-end warehouse and last-mile delivery processes and quality management.

Responsibilities

• Design and maintain the customer experience and operations quality monitoring framework for the Americas region.
• Establish and improve operational quality KPIs, customer experience metrics, monitoring standards and reporting.
• Develop dashboards and automated reporting to monitor key performance indicators and quality trends.

Skills

SQL

Power BI

Tableau

Excel

Education

Bachelor's degree in Logistics or related field

Tools

Power BI

Tableau

Excel

Job description

JINGDONG Logistics (JD Logistics), part of JD.com, is seeking a Customer Experience Specialist in Perth Amboy, New Jersey to design and optimize end-to-end quality monitoring across warehousing and last-mile delivery. You will build dashboards, set KPIs, and drive data-driven improvements to customer satisfaction.

The role requires 3–5 years in logistics operations, a relevant bachelor’s degree, and strong SQL, Excel, and BI skills to deliver actionable insights and cross-functional