Quality Control

JD.COM; Middlesex (NJ); On-site; USD 85,000 - 110,000; Full time

Job summary

JD.com Inc. in New Jersey is seeking a Quality Monitoring & Auditing professional to develop and execute quality inspection procedures across warehouse operations.

You will monitor inbound receiving accuracy, outbound order accuracy, inventory discrepancies, and compliance, identifying recurring issues and recommending preventive measures. The role requires 3–5+ years in warehouse quality control or logistics, a Bachelor's degree, Advanced Excel, and experience with WMS.

Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Industrial Engineering, Business Administration, Operations Management, or a related field.
• 3–5+ years of relevant experience in warehouse quality control, quality assurance, inventory control, or logistics operations.
• Strong understanding of warehouse operations and fulfillment processes.
• Advanced Excel proficiency with PivotTables, XLOOKUP/VLOOKUP, SUMIFS, and reporting.
• Bilingual in English and Mandarin required.

Responsibilities

• Quality monitoring and auditing of inbound receiving, outbound orders, and inventory accuracy.
• Investigate quality issues and perform root cause analysis with CAPA.
• Analyze quality data and prepare performance reports for leadership.
• Collaborate with inbound, outbound, inventory control, and operations teams.
• Maintain quality documentation and support internal audits and SOPs.

Skills

Quality assurance

Root cause analysis

Data analysis

SOP development

Cross-functional collaboration

WMS experience

Advanced Excel

English and Mandarin bilingual

Education

Bachelor's degree

Tools

Power BI

SQL

Python

Excel

Job description

• Quality Monitoring & Auditing Develop and execute quality inspection and auditing procedures across warehouse operations. Monitor inbound receiving accuracy, outbound order accuracy, inventory discrepancies, and operational compliance. Identify recurring quality issues and recommend preventive measures.
• Root Cause Analysis & Process Improvement Independently investigate quality incidents, inventory discrepancies, and operational errors. Conduct root cause analysis (RCA) and implement corrective and preventive actions (CAPA).Partner with warehouse management to optimize standard operating procedures (SOPs) and reduce operational errors.
• Data Analysis & Quality Reporting Establish and monitor quality KPIs, including order accuracy, inventory accuracy, defect rates, and error trends. Analyze operational data using advanced Excel and other analytical tools. Prepare weekly and monthly quality performance reports and present findings to warehouse leadership.
• Cross-Functional Collaboration Work closely with inbound, outbound, inventory control, and operations management teams to address quality concerns. Coordinate corrective action plans, track progress, and evaluate effectiveness. Provide quality-related training and guidance to warehouse associates and team leaders.
• Quality Standards & Compliance Ensure warehouse operations comply with established company quality standards and procedures. Maintain accurate quality documentation, audit records, and improvement tracking. Support internal audits, operational assessments, and continuous improvement initiatives.

Minimum Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Industrial Engineering, Business Administration, Operations Management, or a related field.
• 3–5+ years of relevant experience in warehouse quality control, quality assurance, inventory control, or logistics operations.
• Strong understanding of warehouse operations, including inbound, outbound, inventory management, and fulfillment processes.
• Proven experience conducting root cause analysis and implementing measurable process improvements.
• Advanced Excel proficiency, including PivotTables, XLOOKUP/VLOOKUP, SUMIFS, data analysis, and reporting.
• Experience working with Warehouse Management Systems (WMS) and operational performance data.
• Strong analytical, problem-solving, organizational, and communication skills.
• Ability to independently manage quality improvement projects and collaborate across multiple departments.
• Experience developing, implementing, and maintaining SOPs and quality control procedures.
• Bilingual proficiency in English and Mandarin is required

Preferred Qualifications

• Experience in a high-volume fulfillment center, e-commerce warehouse, or third-party logistics (3PL) environment.
• Familiarity with Lean Six Sigma, 5 Whys, Fishbone Diagrams, and other continuous improvement methodologies.
• Lean Six Sigma Green Belt or relevant quality management certification.
• Experience with Power BI, SQL, Python, or other business intelligence and data analysis tools.
• Experience leading cross-functional quality improvement initiatives.