Warehouse Quality Assurance & Problem Solver

Advatix, Inc; Trenton (NJ); On-site; USD 26,000 - 37,000; Full time

Job summary

HRforGrowth is assisting in a search for a Quality Assurance/Problem Solver in Trenton, NJ. The role focuses on identifying and resolving operational exceptions to keep freight moving efficiently while upholding quality and compliance standards.

As the primary contact for exception management, you will partner with operations, logistics, and customer teams to resolve issues affecting customer satisfaction and performance metrics.

Qualifications

• Strong analytical and troubleshooting skills.
• Ability to investigate issues, identify root causes, and develop solutions.
• Experience using warehouse systems, inventory software, or operational reporting tools.

Responsibilities

• Investigate and resolve pallet, package, inventory, and shipment exceptions.
• Research missing, damaged, mislabeled, short-shipped, or overage freight.
• Perform quality inspections on inbound and outbound freight.
• Validate shipping documentation, inventory records, and system transactions for accuracy.
• Coordinate with operations leadership to resolve workflow disruptions and maintain throughput goals.
• Escalate unresolved issues and support corrective action plans.
• Utilize warehouse management systems (WMS), transportation systems, and reporting tools to identify discrepancies.
• Conduct root cause analysis and recommend process improvements to reduce recurring issues.
• Monitor exceptions and quality metrics to ensure operational KPIs are achieved.
• Support inventory accuracy through audits, cycle counts, and reconciliation activities.
• Document quality findings and maintain detailed records of investigations and resolutions.
• Communicate professionally with internal stakeholders regarding issue status and resolutions.
• Assist with continuous improvement initiatives that drive productivity, accuracy, and customer satisfaction.
• Maintain compliance with all company safety, security, and operational policies.

Skills

Analytical skills

Troubleshooting

Root cause analysis

Education

High school diploma or GED

Tools

WMS software

Inventory software

Operational reporting tools

Job description

HRforGrowth is assisting in a search for a Quality Assurance/Problem Solver in Trenton, NJ. The role focuses on identifying and resolving operational exceptions to keep freight moving efficiently while upholding quality and compliance standards.

As the primary contact for exception management, you will partner with operations, logistics, and customer teams to resolve issues affecting customer satisfaction and performance metrics.