Warehouse Operations Lead: QA, Training & Fleet Logistics

SwiftX Inc.; Charlotte (NC); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

PTO

Paid Sick Leave

Paid Holidays

401(k) matching

Medical/Dental/Vision

Job summary

SwiftX Inc. in Charlotte, NC seeks an Operations Leader to oversee DSP and 3PL warehousing, lead a cross-functional team, and ensure compliance with standards.

You will supervise staffing agencies, enforce QA protocols, monitor performance, and drive improvements across fleets and collection processes. The role requires a Bachelor's degree and Mandarin proficiency, with a focus on leadership and fast-paced execution.

Qualifications

• Bachelor’s degree or equivalent, bilingual Mandarin required.
• Experience in last-mile or 3PL warehousing and logistics related preferred but not required.
• Strong leadership, analytical, and decision-making skills.
• Able to perform under pressure in fast-paced environments.

Responsibilities

• Oversee and supervise operations of DSPs and staffing agencies such as sorters, ensuring compliance with company standards.
• Develop and enforce quality assurance protocols.
• Monitor performance and drive continuous improvement.
• Oversee warehouse activities for consistency and reliability.
• Conduct daily control meetings and performance reviews.
• Recruit qualified DSPs and provide onboarding.
• Design training to improve service quality.
• Oversee regional fleet operations, task distribution, and cost control.
• Continuously optimize collection models and processes.
• Coordinate with internal teams and external partners.
• Handle daily operations and emergency responses.

Skills

Leadership

Analytical skills

Decision making

Mandarin proficiency

Education

Bachelor’s degree or equivalent

Job description

SwiftX Inc. in Charlotte, NC seeks an Operations Leader to oversee DSP and 3PL warehousing, lead a cross-functional team, and ensure compliance with standards.

You will supervise staffing agencies, enforce QA protocols, monitor performance, and drive improvements across fleets and collection processes. The role requires a Bachelor's degree and Mandarin proficiency, with a focus on leadership and fast-paced execution.