Warehouse Operations Lead — Frontline Team Champion

Fetch Package, Inc.; Seattle (WA); On-site; USD 34,440,000 - 44,083,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Paid time off

Job summary

Fetch Package, Inc. is hiring a Warehouse Supervisor to lead the day-to-day site operations in Seattle. You will supervise drivers, associates, and 1099 contractors, allocate labor, and ensure accurate, on-time package delivery while upholding Fetch standards.

You will work closely with the Warehouse Manager to execute daily plans, coach the team, and maintain a safe, efficient warehousing environment on-site.

Qualifications

• 1+ years in warehouse, logistics, delivery or operations; supervisory or team lead preferred.
• Comfortable using technology platforms to manage workflow and track performance; learn Fetch WMS quickly.
• Strong verbal and written communication to direct a team clearly.
• Able to make operational decisions independently during a shift.
• Reliable and flexible; able to work fixed schedule including holidays.
• Must lift 50+ pounds and stand for a full shift.
• Valid driver's license and pass motor vehicle record screening.
• High school diploma or equivalent; related experience may be considered.

Responsibilities

• Execute building open and close procedures including warehouse and inbound yard walks to verify security and daily operations.
• Lead pre‑shift and mid‑shift meetings; communicate goals and assign duties across drivers, associates, and contractors.
• Allocate labor across areas based on volume and priorities.
• Assess performance and provide timely feedback; support development and coaching.
• Train associates on Fetch SOPs and verify compliance across operations.
• Coordinate with independent contractors; onboarding, dispatching, and scheduling.
• Use Fetch WMS and reports to monitor workflow, track inventory, and document shifts and incidents.
• Maintain access control and report lost devices; resolve safety issues promptly.
• Address customer tickets daily; escalate as needed to Warehouse Manager or support teams.
• Foster a culture of safety and wellbeing; coach on safe work practices.
• Maintain a clean, organized site and oversee equipment or cold storage as needed.
• Serve as on-site point of contact for residents, vendors, and agencies; de-escalate as required.
• Identify operational barriers and participate in continuous improvement with cross-functional teams.

Skills

Warehouse experience

Supervisory

Tech proficiency

Communication skills

Decision making

Flexibility

Physical ability

Driver's license

High school diploma

Education

High school diploma or equivalent

Tools

Fetch WMS

Job description

Fetch Package, Inc. is hiring a Warehouse Supervisor to lead the day-to-day site operations in Seattle. You will supervise drivers, associates, and 1099 contractors, allocate labor, and ensure accurate, on-time package delivery while upholding Fetch standards.

You will work closely with the Warehouse Manager to execute daily plans, coach the team, and maintain a safe, efficient warehousing environment on-site.