Warehouse Operations Lead — Drive Efficiency & Safety

Forshaw Inc; Norwood (MA); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid time off (PTO)

Paid holidays and birthday

401(k) with company match

Paid parental leave

Company annual bonus

Job summary

Forshaw Inc. is seeking an Operations Manager for our Boston branch to lead warehouse operations and drive efficiencies aligned with our mission and values. This first-shift role emphasizes team leadership, safety, and cross‑department collaboration.

The ideal candidate has a proven track record of managing others, strong critical thinking, and the ability to prioritize safety while maintaining high attention to detail and effective leadership.

Qualifications

• Excellent verbal and written communication skills.
• Excellent leadership and interpersonal skills.
• Strong analytical, critical thinking, and problem‑solving skills.
• Thorough understanding of warehouse policies and procedures.
• Thorough understanding of applicable federal, state, local, and company safety policies.

Responsibilities

• Ensures efficient warehouse operations through collaboration and coordination with other departments.
• Completes all required management reports.
• Executes maintenance activities when needed.
• Researches, identifies, and presents new ideas to improve warehouse operations.
• Ensures compliance with applicable federal, state, local, and company safety policies.
• Oversees the daily workflow of the warehouse; schedules and organizes staff to ensure proper staffing.
• Hires and trains new warehouse and customer service employees.
• Conducts performance evaluations that are timely and constructive.

Skills

Verbal communication

Written communication

Leadership

Interpersonal skills

Analytical thinking

Problem solving

Safety policies

Education

High school diploma or equivalent

Associate degree preferred

Job description

Forshaw Inc. is seeking an Operations Manager for our Boston branch to lead warehouse operations and drive efficiencies aligned with our mission and values. This first-shift role emphasizes team leadership, safety, and cross‑department collaboration.

The ideal candidate has a proven track record of managing others, strong critical thinking, and the ability to prioritize safety while maintaining high attention to detail and effective leadership.