Operations Manager

Forshaw Inc.; Norwood (MA); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid time off (PTO)

Paid holidays and birthday

401(k) with company match

Paid parental leave

Company annual bonus

Job summary

Forshaw Inc. is seeking an Operations Manager for our Boston branch to lead warehouse operations and drive efficiencies aligned with our mission and values. This first-shift role emphasizes team leadership, safety, and cross‑department collaboration.

The ideal candidate has a proven track record of managing others, strong critical thinking, and the ability to prioritize safety while maintaining high attention to detail and effective leadership.

Qualifications

• Excellent verbal and written communication skills.
• Excellent leadership and interpersonal skills.
• Strong analytical, critical thinking, and problem‑solving skills.
• Thorough understanding of warehouse policies and procedures.
• Thorough understanding of applicable federal, state, local, and company safety policies.

Responsibilities

• Ensures efficient warehouse operations through collaboration and coordination with other departments.
• Completes all required management reports.
• Executes maintenance activities when needed.
• Researches, identifies, and presents new ideas to improve warehouse operations.
• Ensures compliance with applicable federal, state, local, and company safety policies.
• Oversees the daily workflow of the warehouse; schedules and organizes staff to ensure proper staffing.
• Hires and trains new warehouse and customer service employees.
• Conducts performance evaluations that are timely and constructive.

Skills

Verbal communication

Written communication

Leadership

Interpersonal skills

Analytical thinking

Problem solving

Safety policies

Education

High school diploma or equivalent

Associate degree preferred

Job description

Description

Are you a leader and great communicator? Do you have a knack for critical thinking and are comfortable in a fast-paced environment? If so, we want you to join our team as an Operations Manager! This role is first shift, Monday to Friday.

FORSHAW is seeking a highly motivated and efficient individual to join our team as an Operations Manager for our Boston branch. In this role, you will be responsible for warehouse operations. Your goal will be to supply confidence by managing the warehouse team and creating efficiencies in ways that align with FORSHAW’s Mission, Vision, and Values.

The ideal candidate for this position will have a proven track record of managing others; critical thinking skills, and the ability to prioritize safety. You must have a high attention to detail and be a excellent leader to succeed in this role.

About FORSHAW

Family-owned and operated since 1961, FORSHAW continues to grow while maintaining our mission to supply confidence to People, Partners, and Performance. Headquartered in Charlotte, NC, we have offices in 11 locations that allows us to provide exceptional, hands‑on service to customers.

Responsibilities

• Ensures efficient warehouse operations through collaboration and coordination with other departments.
• Completes all required management reports.
• Executes maintenance activities when needed.
• Researches, identifies, and presents new ideas to improve warehouse operations.
• Ensures compliance with applicable federal, state, local, and company safety policies.
• Oversees the daily workflow of the warehouse; schedules and organizes staff to ensure proper staffing.
• Hires and trains new warehouse and customer service employees.
• Conducts performance evaluations that are timely and constructive.
• Performs other related duties as assigned.

Qualifications

• Excellent verbal and written communication skills.
• Excellent leadership and interpersonal skills.
• Strong analytical, critical thinking, and problem‑solving skills.
• Thorough understanding of warehouse policies and procedures.
• Thorough understanding of applicable federal, state, local, and company safety policies.

Summary of Benefits

• Comprehensive health, dental, vision, disability, and life insurance
• Paid time off (PTO)
• Paid holidays and an additional day to recognize your birthday
• 401(k) plan with Company match
• Paid parental leave
• Company Performance Annual Bonus

Requirements

Education & Experience

• High school diploma or equivalent required; Associate degree preferred.
• At least five years of related experience required.
• At least two years of supervisory experience required.
• Must be able to read and speak the English language sufficiently to converse with the general public.

Physical Requirements

• Must be able to lift up to 50 pounds at a time.
• Must be able to traverse and access all areas of the warehouse.