Warehouse Learning Coach: Elevate Ops Skills & SOPs

Amazon; Northborough (MA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

EAP

Mental Health Support

401(k) matching

Job summary

Amazon is seeking a Sort Center Learning Trainer in Massachusetts to improve long-term capabilities across production areas. The role involves measuring quality and output, refining learning tools, updating SOPs, and supporting peak and non-peak training plans.

You will collaborate with Operations Managers, Area Managers, and Associates to drive associate development and customer-focused outcomes. Ideal candidates have experience presenting to groups or individuals, strong organization, and the

Qualifications

• Experience with Microsoft Office products and applications.
• Ability to work in a fast-paced environment with deadlines.
• Strong communication and presentation skills.

Responsibilities

• Present information clearly to groups or individuals.
• Provide and receive feedback effectively.
• Explain concepts using visual aids to ensure understanding.
• Meet deadlines and stay goal oriented.
• Check and test for understanding during training.
• Provide insights to area managers on learning needs.
• Support development of associates and drive operational excellence.
• Demonstrate a positive and engaging demeanor.
• Actively listen and respond to questions.
• Operate with high standards and 100% performance.
• Understand upstream and downstream variances in processes.
• Leverage available resources to expand knowledge and answer tough questions.

Skills

Microsoft Office

Education

High school diploma or equivalent

Job description

Amazon is seeking a Sort Center Learning Trainer in Massachusetts to improve long-term capabilities across production areas. The role involves measuring quality and output, refining learning tools, updating SOPs, and supporting peak and non-peak training plans.

You will collaborate with Operations Managers, Area Managers, and Associates to drive associate development and customer-focused outcomes. Ideal candidates have experience presenting to groups or individuals, strong organization, and the