Warehouse Lead: Frontline Ops & Team Coaching

Tandem Inc.; Austin (TX); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Competitive compensation

Annual reviews

Benefits package

401(k) + disability

PTO & Sick Time

Growth development

Impactful work

Job summary

Fetch is seeking a Warehouse Supervisor in Austin, TX to lead day-to-day operations, supervise drivers, associates, and independent contractors, and partner with the Warehouse Manager to execute the daily plan. You’ll ensure safety, quality, and on-time package delivery while coaching the team.

The role requires at least 1 year in warehouse/logistics, strong communication, and readiness to work a fixed schedule.

Qualifications

• 1+ years of experience in a warehouse, logistics, delivery, or operations environment; prior supervisory or team lead experience preferred.
• Comfortable using technology platforms and mobile applications to manage workflow and track performance; ability to learn the Fetch WMS quickly required.
• Strong verbal and written communication skills with the ability to direct a team clearly and professionally.

Responsibilities

• Execute building open and close procedures including warehouse and inbound yard walks to verify physical security; oversee daily warehouse operations including package receiving, sorting, staging, and dispatch to ensure smooth and on-time execution.
• Conduct daily vehicle inspections to verify equipment, supplies, and tools are properly stocked and accounted for; lead pre-shift and mid-shift team meetings covering stretching, SLA performance, delivery behavior review, and vehicle inspection accountability; communicate daily goals and assign job duties across drivers, associates, and contractors.
• Allocate labor across operational areas based on volume, staffing availability, and daily priorities.
• Independently assess associate and driver performance and production rates, providing timely direct feedback during shifts and escalating unresolved concerns to the Warehouse Manager; support ongoing associate development through coaching and skill-building conversations; assist the Warehouse Manager in conducting ride-along evaluations, documenting findings and contributing to structured feedback delivery.
• Train associates on Fetch standard operating procedures and verify ongoing SOP compliance across all areas of the operation.
• Coordinate operational relationships with independent contractors in partnership with the Warehouse Manager, including onboarding, dispatching, engagement tracking, and block schedule management.
• Use the Fetch WMS and operational reporting tools to monitor workflow, track inventory accuracy, action exception packages, report key performance metrics including OTR, UTR, and same-day SLA attainment, and complete required documentation including shift reports and incident records accurately and on time.

Skills

Warehouse operations

Team leadership

Communication skills

Safety compliance

Technology literacy

Education

High school diploma

Tools

Fetch WMS

Job description

Fetch is seeking a Warehouse Supervisor in Austin, TX to lead day-to-day operations, supervise drivers, associates, and independent contractors, and partner with the Warehouse Manager to execute the daily plan. You’ll ensure safety, quality, and on-time package delivery while coaching the team.

The role requires at least 1 year in warehouse/logistics, strong communication, and readiness to work a fixed schedule.