Warehouse IT Desktop Support Engineer

Astreya

New Jersey

On-site

USD 55,000 - 75,000

Full time

3 hours ago

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Job summary

Astreya is seeking an experienced Warehouse Desktop Support Technician to join our services team. The role focuses on break/fix support in warehouse and distribution environments, handling packing and sorting stations, barcode scanners, and equipment like AGV/AMR/AS/RS.

You will configure MAC OS and PCs, use zero-touch deployment, image devices, and maintain asset records. Responsibilities include incident resolution within SLA, inventory tasks, and contributing to process improvements.

Qualifications

3-5+ years of experience providing general IT support in a high-volume technology environment.
Proficiency in troubleshooting applications, hardware, and mobile technologies.
Patience and empathy towards customer issues and concerns.
Excellent written and verbal communication skills.
Experience with Windows 11, Mac OS X, and Linux fundamentals.
Knowledge of hardware troubleshooting, installation, and upgrades.
Familiarity with mobile devices (iOS, Android) and image deployment tools.
Ability to diagnose, prioritize, and manage deadlines.

Responsibilities

Provide break/fix support for warehouse and distribution center equipment, including packing stations, sorting stations, barcode scanners and prior experience with AGVs, AMRs, and AS/RS equipment.
Set up and configure MAC OS and PC systems.
Utilize zero-touch deployment techniques for MACs and PCs.
Manage imaging and reimaging of MAC laptops and Windows PCs.
Perform backup and restoration of end-user data.
Maintain accurate asset information in the ticketing system to ensure a reliable asset database.
Refresh end-user devices according to scheduled timelines.
Assist with inventory activities on a weekly and monthly basis.
Document end-user issues accurately within Flexera.
Create, modify, and maintain processes and policies for MACs.
Provide occasional level 1 technology support and ensure a high-quality user experience.
Prioritize and complete assigned support requests in a timely manner.
Document and elevate issues that cannot be resolved within SLA.
Proactively communicate errors or improvements needed in documented support procedures.
Track IT assets and adhere to inventory management guidelines for desktops, laptops, tablets, and other peripherals.
Follow best practices for incident management, problem management, change management, and knowledge management.
Perform other duties as assigned.