Warehouse IT Operations Engineer (24/7 Support)

iSoftStone; Whitestown (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

iSoftStone, Inc. is seeking an IT Operations Engineer (L2) to join our team in Whitestown, Indiana.

This role focuses on advanced IT support for warehouse operations, including desktops, networking, handheld devices, and warehouse applications, with after-hours support as needed. The position requires strong troubleshooting, documentation, and communication skills in English and Spanish, and experience with Intune/MDM, Zebra/Honeywell devices, and warehouse technology.

Qualifications

• 3+ years IT support or IT operations experience.
• Experience in warehouse, logistics, manufacturing, or retail environments preferred.
• Strong knowledge of Windows OS, computer hardware, printers, handheld devices, and networking.
• Familiar with TCP/IP, DNS, DHCP, VLAN, Wi‑Fi, and troubleshooting tools.
• Experience with ticketing systems and IT service management processes.
• Experience with Zebra/Honeywell devices, Intune/MDM, or warehouse automation systems is a plus.
• Strong troubleshooting, communication, and documentation skills.
• Ability to support shift‑based or after‑hours operations when required.
• Strong Spanish and English communication skills required.

Responsibilities

• Provide advanced support for desktops, laptops, operating systems, office software, and warehouse applications.
• Troubleshoot hardware, software, system performance, and operating system issues.
• Support warehouse network connectivity, IP/DNS configuration, cabling, and advanced troubleshooting using tools such as ping, tracert, nslookup, telnet, and Wireshark.
• Support printers, label printing systems, barcode scanners, PDA devices, and handheld terminals.
• Perform system imaging, patching, firmware upgrades, backup, recovery, and device reimaging.
• Support conference room and video meeting equipment.
• Participate in monitoring, incident response, escalation handling, and operational support for warehouse IT infrastructure.
• Support IT asset management, SOP creation, documentation, and operational process improvement.
• Coordinate with vendors and regional/global IT teams on issue resolution and infrastructure support.

Skills

IT operations

Windows OS

Networking

Troubleshooting

Bilingual: English/Spanish

Tools

Intune/MDM

Zebra/Honeywell devices

Wireshark

Job description

iSoftStone, Inc. is seeking an IT Operations Engineer (L2) to join our team in Whitestown, Indiana.

This role focuses on advanced IT support for warehouse operations, including desktops, networking, handheld devices, and warehouse applications, with after-hours support as needed. The position requires strong troubleshooting, documentation, and communication skills in English and Spanish, and experience with Intune/MDM, Zebra/Honeywell devices, and warehouse technology.