Part-Time IT Operations Engineer - Tier 1/2, Onsite

iSoftStone, Inc.

Carson (CA)

On-site

USD 48,000 - 62,000

Part time

14 days+

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Job summary

iSoftStone, Inc. in Carson, CA is seeking an Associate IT Operations Engineer on a part-time W2 contract (16 hours onsite per week). You will provide Tier 1/2 IT support for staff, maintain workplace systems, and assist with CI/CD and DevOps tools for production teams.

The role requires 5+ years in IT operations, strong Windows/macOS, networking knowledge, and experience with on-prem servers/virtualization. Excellent communication with developers and artists is essential.

Qualifications

Five+ years in IT operations, service desk, or infrastructure support.
Experience supporting Windows and macOS in production environments.
Strong understanding of network fundamentals (TCP/IP, DNS, DHCP, VLANs).
Hands-on experience with on-prem servers or virtualization (VMware / Hyper-V).
Familiarity with DevOps tools or build systems in game or software environments.
Experience troubleshooting PC hardware, GPUs, and peripherals.
Strong customer service mindset and problem-solving skills.
Clear communication with developers, artists, and production teams.
Ability to prioritize in fast-paced studio environments.
Proactive, detail-oriented, and service-driven.

Responsibilities

Deliver Tier 1 and Tier 2 IT support (hardware, OS, software, peripherals).
Support game development workstations and performance-critical tools.
Troubleshoot network infrastructure (LAN/WAN, Wi-Fi, VPN, firewalls, switches).
Maintain on-prem servers, storage, virtualization, and build pipelines.
Monitor system health, resolve incidents, and elevate when required.
Maintain documentation, asset inventory, and operational runbooks.
Improve IT workflows, automation, and service efficiency.
Support CI/CD systems, version control, and DevOps tools (Git, Jenkins, Perforce).