Warehouse IT: Desktop & Network Support Specialist

East Coast Warehouse & Distribution Corp.; Elizabeth (NJ); On-site; USD 60,000 - 75,000; Full time

Job summary

East Coast Warehouse & Distribution Corp. seeks a Desktop Support Specialist to provide end-user support, manage hardware/software issues, and maintain a stable IT environment in a fast-paced warehouse setting.

The role covers network-connected devices, basic switch config, IP phones, printers, and collaboration with IT leadership and external vendors to resolve incidents and deploy upgrades. Qualifying candidates typically have 3–5+ years in desktop support in logistics, an IT or CS degree, and

Qualifications

• Associate's or bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 3-5+ years of experience in desktop support and network-connected device troubleshooting.
• Experience in warehouse, logistics, or manufacturing environments preferred.
• Microsoft, Cisco, and ITIL certifications are a plus.

Responsibilities

• Provide desktop support to warehouse associates and office personnel.
• Troubleshoot and resolve hardware, software, and connectivity issues across user devices.
• Build strong relationships with users to enhance trust in IT and improve overall support experience.
• Assist in maintaining local network infrastructure including IDF/patch panel work and basic switch configuration.
• Support and troubleshoot issues with wired/wireless connectivity, IP phones, and networked printers.
• Document and maintain accurate records of infrastructure layout, asset locations, and connectivity.
• Communicate technical information clearly to non-technical users.
• Collaborate with peers, IT leadership, and third-party vendors to ensure timely issue resolution.
• Provide timely updates to users and leadership on technical issues and ongoing support initiatives.
• Monitor support tickets and email queues, prioritizing issues based on urgency and operational impact.
• Maintain accountability for assigned tasks and seek guidance when needed to align with team goals.
• Follow up on open issues and ensure users are informed of progress or resolutions.
• Work alongside vendors during onsite network-related projects or troubleshooting efforts.
• Validate vendor work and ensure adherence to company standards before final acceptance.
• Support deployment and testing of network or hardware upgrades.
• Stay current on emerging technologies relevant to desktop and network support.
• Proactively identify opportunities to streamline support processes and improve infrastructure reliability.
• Participate in knowledge sharing with other team members to raise overall team capability.

Skills

Windows OS & Office 365

ITSM tools

Switch troubleshooting (Extreme/Cisco)

Wireless access points

IP phone systems

Network security basics

Communication skills

Problem-solving

Time management

Education

Associate's or Bachelor's degree in IT/CS or related field

Tools

Extreme Networks

Cisco

ITIL certifications

Job description

East Coast Warehouse & Distribution Corp. seeks a Desktop Support Specialist to provide end-user support, manage hardware/software issues, and maintain a stable IT environment in a fast-paced warehouse setting.

The role covers network-connected devices, basic switch config, IP phones, printers, and collaboration with IT leadership and external vendors to resolve incidents and deploy upgrades. Qualifying candidates typically have 3–5+ years in desktop support in logistics, an IT or CS degree, and