Desktop & Warehouse IT Support Specialist

Remote Jobs; American Canyon (CA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Job summary

WineDirect Fulfillment is hiring a Desktop Support Specialist to maintain and troubleshoot computer systems across office and warehouse operations. You will handle hardware, software, and network issues, and support critical tools like Windows, 365, Outlook, and Teams.

The role focuses on proactive troubleshooting, strong communication, and minimizing downtime, with on-site responsibilities in a fast-paced logistics environment.

Qualifications

• Minimum 2 years in desktop support or help desk preferred.
• Experience supporting users in a warehouse, distribution or logistics environment is a plus.
• Strong troubleshooting and communication skills.

Responsibilities

• Provide first- and second-level technical support to employees.
• Diagnose, troubleshoot, and resolve hardware, software, network, and system issues.
• Respond to IT requests via ticketing, email, phone or in person.
• Install, configure, maintain, and upgrade hardware, OS, and business apps.
• Support Windows, Microsoft 365, Outlook, Teams and related software.
• Troubleshoot VPN, Wi‑Fi, and remote access issues.
• Escalate complex issues to IT teams or vendors.
• Support warehouse tech: scanners, label printers, shipping stations, workstations.
• Coordinate with Operations to minimize downtime.
• Assist with setup/maintenance of tech in shipping, receiving, inventory, production areas.
• Be on-call for outages after hours.

Skills

Desktop support experience

Help desk

Customer service

Education

Associate's degree in Information Technology or related field

Tools

Windows OS

Microsoft 365

Active Directory

Intune/Autopilot/PowerShell

VMware ESXi/Hyper-V

Job description

WineDirect Fulfillment is hiring a Desktop Support Specialist to maintain and troubleshoot computer systems across office and warehouse operations. You will handle hardware, software, and network issues, and support critical tools like Windows, 365, Outlook, and Teams.

The role focuses on proactive troubleshooting, strong communication, and minimizing downtime, with on-site responsibilities in a fast-paced logistics environment.