Warehouse Customer Service Specialist | Weekly Pay+Benefits

A. Duie Pyle, Inc.; Town of Westfield (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401(k) with Company Match

Paid Time Off

Weekly Pay

Job summary

A. Duie Pyle, Inc. in Westfield, MA is seeking a Warehouse Customer Service Representative to be a key contact for internal and external customers.

You will manage inquiries, schedule shipments, and resolve issues with clear, timely communication to deliver exceptional service. The role offers a Monday–Friday schedule 8:00 AM–4:30 PM, weekly pay, benefits including health insurance, a 401(k) match, and paid time off.

Qualifications

• Minimum 1 year of customer service experience preferred.
• Experience in a fast-paced environment with strong attention to detail.
• Proficient in MS Word, Excel and Outlook.
• Ability to prioritize tasks and work independently or in a team.

Responsibilities

• Schedule pickups, trace shipments, provide ETAs and quotes.
• Coordinate with internal departments and partners to resolve issues.
• Schedule delivery appointments and handle re-consignments.
• Communicate with customers, drivers and accounts receivable.
• Assist with My Pyle registration and website usage.
• Meet KPI targets for Call Quality, Process Knowledge, and schedule adherence.

Skills

Customer service

MS Office

Scheduling

Attention to detail

Teamwork

Tools

MS Office Suite

Job description

A. Duie Pyle, Inc. in Westfield, MA is seeking a Warehouse Customer Service Representative to be a key contact for internal and external customers.

You will manage inquiries, schedule shipments, and resolve issues with clear, timely communication to deliver exceptional service. The role offers a Monday–Friday schedule 8:00 AM–4:30 PM, weekly pay, benefits including health insurance, a 401(k) match, and paid time off.