Logistics Customer Service Specialist | Weekly Pay & Benefits

A. Duie Pyle, INC.; West Chester (Chester County); Presencial; USD 32.000 - 46.000; Tempo integral

Benefícios oferecidos por esta vaga

Weekly pay

Direct deposit

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with Company Match

Paid vacation and holidays

Resumo da vaga

A. Duie Pyle, Inc. is seeking a Customer Service Representative to serve as a primary contact for internal and external customers. You will manage inquiries, schedule shipments, resolve issues, and ensure timely communication to deliver outstanding service.

The role requires attention to detail in a fast-paced environment, familiarity with MS Office, and a willingness to work a flexible schedule, including early mornings, evenings, and some holidays. Full-time position with competitive benefits.

Qualificações

• 1 year of prior customer service experience preferred.
• Experience in a fast-paced environment; strong attention to detail.
• Strong familiarity with MS Office (Word, Excel and Outlook); basic typing skills.
• Ability to prioritize tasks and meet deadlines; work effectively individually or in a team.

Responsabilidades

• Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and/or freight charges.
• Coordinating with internal departments, partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues.
• Scheduling delivery appointments and handling re-consignments.
• Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments.
• Ensuring accurate billing of shipments.
• Compiling and delivering custom reports; performing daily audits of reports.
• Documenting all customer interactions for follow up and record keeping purposes.
• Assisting customers with “My Pyle” registration and utilization of our web site.
• Meeting KPI standards: Call Quality, Process Knowledge, Adherence to Schedule, Contacts per Hour.

Conhecimentos

Customer service

MS Office

Typing skills

Prioritization

Flexibility

Descrição da vaga

A. Duie Pyle, Inc. is seeking a Customer Service Representative to serve as a primary contact for internal and external customers. You will manage inquiries, schedule shipments, resolve issues, and ensure timely communication to deliver outstanding service.

The role requires attention to detail in a fast-paced environment, familiarity with MS Office, and a willingness to work a flexible schedule, including early mornings, evenings, and some holidays. Full-time position with competitive benefits.