Day Shift Warehouse Customer Service & Shipment Scheduler

A. Duie Pyle, Inc.; Westfield (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Weekly pay via direct deposit

Paid vacation

PTO and holidays

Medical/Dental/Vision/Life Insurance

401(k) with company match

Job summary

A. Duie Pyle, Inc. is seeking a Warehouse Customer Service Representative to join our team to serve as a key point of contact for both internal and external customers.

This role is responsible for managing inquiries, scheduling shipments, handling requests, resolving issues and ensuring clear, timely communication to deliver exceptional customer service. We offer a Monday–Friday schedule from 8:00 AM to 4:30 PM, weekly pay via direct deposit, paid vacation/PTO and holidays, comprehensive

Qualifications

• 1 year of prior customer service experience preferred.
• Experience in a fast-paced work environment; strong attention to detail.
• Strong familiarity with MS Office (Word, Excel and Outlook); basic typing skills.
• Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and or as part of a team.
• Willingness to maintain a flexible schedule to meet the needs of the business, including early mornings, evenings, and non-traditional holidays.

Responsibilities

• Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and/or freight charges.
• Coordinating with internal departments and partners to schedule shipments and handle customer issues.
• Scheduling delivery appointments and handle re-consignments.
• Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments.
• Ensuring the accurate billing of shipments.
• Compiling and delivering custom reports; performing daily audits of reports.
• Documenting all customer interactions for follow up and record keeping purposes.
• Assisting customers with “My Pyle” registration and utilization of our web site.
• Meeting KPI standards (Call Quality, Process Knowledge, Adherence to Schedule, Contacts per Hour).

Skills

Customer service

MS Office

Typing

Tools

MS Office

Job description

A. Duie Pyle, Inc. is seeking a Warehouse Customer Service Representative to join our team to serve as a key point of contact for both internal and external customers.

This role is responsible for managing inquiries, scheduling shipments, handling requests, resolving issues and ensuring clear, timely communication to deliver exceptional customer service. We offer a Monday–Friday schedule from 8:00 AM to 4:30 PM, weekly pay via direct deposit, paid vacation/PTO and holidays, comprehensive