Logistics Customer Care Specialist: Shipments & Scheduling

A. Duie Pyle, Inc.; West Chester (Chester County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly pay via direct deposit

Evening weekday schedule (10:30 AM - 7

Paid vacation and holidays

Medical, Dental, Vision and Life

401(k) with company match

Annual profit sharing

Short/Long Term Disability

Wellness programs

Job summary

A. Duie Pyle, Inc. is seeking a Customer Service Representative to be a key contact for internal and external customers. This role manages inquiries, schedules shipments, resolves issues, and ensures clear, timely communication to deliver exceptional service.

The position operates Monday-Friday with a 10:30 AM - 7:00 PM shift and offers benefits such as paid vacation, PTO and holidays, health coverage, a 401(k) with company match, profit sharing, disability coverage, and wellness programs.

Qualifications

• 1 year of prior customer service experience preferred.
• Experience in a fast-paced work environment; strong attention to detail.
• Strong familiarity with MS Office (Word, Excel and Outlook); basic typing skills.
• Ability to prioritize tasks and work effectively as an individual contributor or as part of a team.
• Willingness to maintain a flexible schedule to meet the needs of the business, including early mornings, evenings, and non-traditional holidays.

Responsibilities

• Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and freight charges.
• Coordinating with internal departments, partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues.
• Scheduling delivery appointments and handle re-consignments.
• Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments.
• Ensuring the accurate billing of shipments.
• Compiling and delivering custom reports; performing daily audits of reports.
• Documenting all customer interactions for follow up and record keeping purposes.
• Assisting customers with “My Pyle” registration and utilization of our web site.
• Meeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, “Make Busy” %, Contacts per Hour)

Skills

Customer service experience

MS Office

Typing

Prioritization

Flexible schedule

Tools

MS Office (Word, Excel, Outlook)

Job description

A. Duie Pyle, Inc. is seeking a Customer Service Representative to be a key contact for internal and external customers. This role manages inquiries, schedules shipments, resolves issues, and ensures clear, timely communication to deliver exceptional service.

The position operates Monday-Friday with a 10:30 AM - 7:00 PM shift and offers benefits such as paid vacation, PTO and holidays, health coverage, a 401(k) with company match, profit sharing, disability coverage, and wellness programs.