Logistics Customer Service Pro with Weekly Pay & Benefits

A. Duie Pyle, Inc.; Chester (Delaware County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly pay via direct deposit

Paid vacation and holidays

Medical, Dental, Vision and Life Ins.

401(k) with Company Match

Profit Sharing (employer paid)

Job summary

A. Duie Pyle, Inc. is seeking a Customer Service Representative to be a key contact for internal and external customers. You will manage inquiries, schedule shipments, handle requests, resolve issues, and ensure clear, timely communication to deliver exceptional service.

This role emphasizes strong MS Office skills, attention to detail, and the ability to work independently or as part of a team, with a Monday–Friday schedule from 10:30 AM to 7:00 PM and a comprehensive benefits package.

Qualifications

• 1 year of prior customer service experience preferred.
• Experience in a fast-paced work environment; strong attention to detail.
• Strong familiarity with MS Office (Word, Excel and Outlook); basic typing skills.
• Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and or as part of a team.
• Willingness to maintain a flexible schedule to meet the needs of the business, including early mornings, evenings, and non-traditional holidays.

Responsibilities

• Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and or freight charges.
• Coordinating with internal departments, partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues; Scheduling delivery appointments and handle re-consignments.
• Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments.
• Ensuring the accurate billing of shipments.
• Compiling and delivering custom reports; performing daily audits of reports.
• Documenting all customer interactions for follow up and record keeping purposes.
• Assisting customers with My Pyle registration and utilization of our web site.
• Meeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, Make Busy %, Contacts per Hour).

Skills

Customer service experience

MS Office

Typing

Attention to detail

Time management

Teamwork

Tools

MS Office

Job description

A. Duie Pyle, Inc. is seeking a Customer Service Representative to be a key contact for internal and external customers. You will manage inquiries, schedule shipments, handle requests, resolve issues, and ensure clear, timely communication to deliver exceptional service.

This role emphasizes strong MS Office skills, attention to detail, and the ability to work independently or as part of a team, with a Monday–Friday schedule from 10:30 AM to 7:00 PM and a comprehensive benefits package.