Warehouse Customer Service Rep

FTTDC - Ohio Logistics; Town of Erwin (NY); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life & disability insurance

Vacation

Paid sick time

401(k) with great match

Bonuses

Job summary

FTTDC - Ohio Logistics is seeking a Warehouse Customer Service Representative in Painted Post, NY, working Monday-Friday from 7am to 3:30pm. The role offers a competitive benefits package and an hourly wage of $16.50 to $21.50.

You will communicate with customers and trucking partners to ensure accurate shipments, manage inventory in the WMS, and support 5S and QMS processes. A high school diploma, basic computer skills, and reliability are required.

Qualifications

• High School diploma or GED.
• Ability to read and comprehend instructions.
• Self-starter and able to work under minimal supervision.
• Aptitude to use a computer including basic e-mail and Excel.
• Drug-free, able to pass a drug test.
• Flexible schedule to meet customer needs.
• Ability to work at a quick pace while keeping attention to detail.

Responsibilities

• Communicate daily with customer to ensure all finished goods shipments meet third party customer specifications.
• Communicate with trucking companies to plan shipments accordingly.
• Remove inventory from company and customer database following depletion procedures.
• Coordinate finished goods shipment to meet customer demands.
• Use warehouse management system to schedule inventory for shipments in FIFO order per customer requirements.
• Notify customers with any shipment or scheduling issues.
• Follow all standard operating procedures for shipments and depletions of customer inventory.

Skills

Customer service

Communication

Attention to detail

Teamwork

Education

High School diploma or GED

Tools

MS Excel

Job description

Warehouse Customer Service Representative

Painted Post, NY

Monday-Friday 7am-330pm

$16.50/hr - $21.50/hr

Competitive Benefits package - medical, dental, vision, life & disability insurance, vacation, paid sick time, 401(k) with great match, bonuses and more...

Our mission is to provide our customers with the best possible warehousing and transportation services while maintaining competitive and fair prices. We will accomplish this through the creative involvement of our greatest resource, our associates.

With us, you are not only joining a team at your work location, but a diverse organization. We believe that success is earned and teamwork matters, that hard work should be recognized, and diversity celebrated, that there is always something new to learn and room to grow within our company...

POSITION SUMMARY:

Communicate daily with customer to ensure all finished goods shipments are done to meet third party customer specifications. Communicate with trucking companies to plan accordingly for shipments. Remove inventory from company and customer data base in accordance with depletion procedures.

ESSENTIAL JOB FUNCTIONS:

• Communicate with co-workers and direct supervisor to receive instructions and coordinate activities.
• Ability to communicate with customers and outside vendors daily to achieve customer satisfaction.
• Maintain a clean, work environment placing all items in an orderly manner per 5S values.
• Operate within the documented QMS (Quality Management System)
• Coordinate finished goods shipment to meet customer demands
• Use warehouse management system to accurately schedule inventory for shipments in FIFO (First In, First Out) order per customer requirements
• Notify/Communicate with customers with any issues with shipment or scheduling
• Follow all standard operating and rules of thumb procedures for shipments and depletions of customer inventory.

COMPETENCIES:

• Ability to handle stress
• Problem solving
• Customer oriented
• Organizational skills

REQUIRED EDUCATION AND EXPERIENCE:

• High School diploma or a GED.
• Ability to read and comprehend instructions.
• Ability to be a self-starter and work under minimal supervision.
• Must have aptitude to use and operate a computer including basic e-mail functions and Excel.
• Drug-free, able to pass a drug test.
• Have a flexible schedule at times to meet customer needs.
• Ability to work at a quick pace while keeping attention to detail.

EEO STATEMENT

Findlay Tall Timbers Distribution Center provides equal employment opportunity to all employees and applicants, without regard to race, color, religion, sex, age, national origin, citizenship status, disability, veteran status, genetic information or any other legally protected category.