Warehouse CSR

Ohio Logistics; Town of Horseheads (NY); On-site; USD 22,000 - 29,000; Full time

Job summary

Findlay Tall Timbers Distribution Center in Horseheads, NY is seeking a Warehouse Customer Service Rep to maintain daily communication with customers and coordinate shipments. You will work with transportation providers to schedule deliveries and ensure accurate inventory depletion in company systems.

This role requires sharp attention to detail, the ability to thrive in a fast-paced environment, and proficiency with Excel.

Qualifications

• High school diploma or GED required.
• Ability to read and follow work instructions.
• Self-driven and capable of working independently with minimal supervision.
• Proficient in basic computer applications, including email and Microsoft Excel.
• Must pass a pre-employment drug screening and maintain a drug-free workplace.
• Flexible schedule with the ability to adjust working hours based on customer requirements.
• Ability to maintain accuracy and efficiency in a fast-paced work environment

Responsibilities

• Communicate regularly with supervisors and team members to receive direction and coordinate daily activities.
• Build and maintain positive relationships with customers and external vendors for exceptional service.
• Maintain a clean, safe, and organized work environment.
• Follow all Quality Management System procedures and requirements.
• Coordinate outgoing shipments to meet customer delivery demands.
• Utilize the warehouse management system to schedule shipments and apply FIFO inventory practices.
• Notify customers promptly of any shipment delays or changes.
• Work with warehouse staff to process customer orders and special requests.
• Adhere to standard operating procedures related to shipping activities and customer inventory depletion.

Skills

Attention to detail

Fast-paced work

Problem solving

Customer focus

Organization

Communication skills

Education

High school diploma or GED

Job description

Benefits

We provide a comprehensive and competitive benefits package designed to support our employees both professionally and personally. Benefits include medical, dental, and vision insurance, life and disability coverage, paid vacation and sick leave, a 401(k) retirement plan with a generous company match, and additional employee benefits.

Warehouse Customer Service Rep

Location: Business Park, Horseheads, NY

Schedule: Saturday - Monday

Shift: 7:00 am – 7:00 pm

Pay Range: $16.50/hr – $21.50/hr (+$1 shift differential)

Benefits

We provide a comprehensive and competitive benefits package designed to support our employees both professionally and personally. Benefits include medical, dental, and vision insurance, life and disability coverage, paid vacation and sick leave, a 401(k) retirement plan with a generous company match, and additional employee benefits.

Our Mission

At Findlay Tall Timbers Distribution Center, our mission is to provide exceptional warehousing and transportation solutions while maintaining fair and competitive pricing. We accomplish this through the dedication, innovation, and expertise of our most valuable resource—our employees.

When you join our team, you become part of more than a local operation. You join a diverse, collaborative, and growing organization that values teamwork, recognizes hard work and commitment, embraces diversity, and supports ongoing learning and career development.

Position Overview

The Shipping Coordinator is responsible for maintaining daily communication with customers to ensure finished goods shipments meet all third-party requirements. This position works closely with transportation providers to coordinate shipment schedules and ensures accurate inventory management through proper depletion procedures within both customer and company systems.

Essential Duties And Responsibilities

• Communicate regularly with supervisors and team members to receive direction and coordinate daily activities.
• Build and maintain positive working relationships with customers and external vendors to ensure exceptional service and satisfaction.
• Maintain a clean, safe, and organized work environment in accordance with 5S standards.
• Follow all Quality Management System (QMS) procedures and requirements.
• Coordinate outgoing shipments to meet customer delivery demands.
• Utilize the warehouse management system to accurately schedule shipments while following FIFO (First In, First Out) inventory practices.
• Notify customers promptly of any shipment delays, scheduling changes, or other concerns.
• Work collaboratively with warehouse personnel to process customer orders and special requests.
• Adhere to established standard operating procedures related to shipping activities and customer inventory depletion.

Core Competencies

• Strong attention to detail
• Ability to perform effectively in a fast-paced, high-pressure environment
• Excellent problem-solving and decision-making abilities
• Customer-focused mindset
• Strong organizational skills
• Effective verbal and written communication skills

Qualifications

• High school diploma or GED required.
• Ability to read, understand, and follow work instructions.
• Self-driven and capable of working independently with minimal supervision.
• Proficient in basic computer applications, including email and Microsoft Excel.
• Must successfully pass a pre-employment drug screening and maintain a drug-free workplace status.
• Flexible schedule with the ability to adjust working hours based on customer requirements.
• Ability to maintain accuracy and efficiency in a fast-paced work environment

Findlay Tall Timbers Distribution Center is an Equal Opportunity Employer.

We are committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and employees.

Employment decisions are made without regard to race, color, religion, sex, age, national origin, citizenship status, disability, veteran status, genetic information, or any other protected characteristic in accordance with applicable federal, state, and local laws.