Warehouse CS Team Lead: Shipments, WMS & Customer Success

GEODIS Career; Edison (NJ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Fair pay with bonus opportunities

Flexible scheduling

Early paycheck

Free healthcare

Paid holidays & time off

Safe work environment

Employee feedback culture

Promotion opportunities

GEODIS Compassion Fund

Volunteer opportunities

Fun workplace

Diversity and belonging initiatives

Job summary

GEODIS is seeking a Warehouse Customer Service Team Lead to manage order tracking and customer interactions across multiple warehouses. You will supervise Customer Service Representatives, respond to inquiries, and coordinate with transportation and warehousing teams to resolve issues and ensure smooth service.

The role requires 3+ years of related experience, proficiency in Synapse WMS and MS Office, and strong communication skills to maintain relationships with customers and internal teams.

Qualifications

• High school diploma or GED; 2-year college degree preferred.
• Minimum 3 years related experience.
• Experience with Synapse operating systems and warehouse management systems.
• PC literate with Microsoft Outlook, Word and Excel.
• Excellent written and oral communication skills.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to solve practical problems with concrete variables.

Responsibilities

• Uses warehouse management systems to track the full timeline of customer orders.
• Direct communication with customers, distributors, transportation, and warehouses on order status.
• Lead the Customer Service Representatives and provide guidance and support.
• Receive orders or changes in service via phone, email, or in person.
• Coordinate special shipping requests with transportation departments and expedite orders.
• Ensure proper invoicing and maintain good customer relations.

Skills

Communication skills

Customer service

Microsoft Office

Problem solving

Education

High school diploma or GED

Tools

Synapse WMS

Warehouse management systems

Job description

GEODIS is seeking a Warehouse Customer Service Team Lead to manage order tracking and customer interactions across multiple warehouses. You will supervise Customer Service Representatives, respond to inquiries, and coordinate with transportation and warehousing teams to resolve issues and ensure smooth service.

The role requires 3+ years of related experience, proficiency in Synapse WMS and MS Office, and strong communication skills to maintain relationships with customers and internal teams.