Warehouse CS Team Lead, Drive Order Excellence

GEODIS; Edison (NJ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Fair pay

On-demand pay

Health insurance

Paid holidays

Employee voice and growth

Job summary

GEODIS is seeking a Warehouse Customer Service Team Lead to manage order flow, track shipments, and maintain proactive communication with customers and distributors. The role requires supervision of the Customer Service team and collaboration with transportation and warehouse staff to resolve issues efficiently.

You will use Mercury Gate, Synapse, and other WMS tools to monitor orders, generate invoices, and respond to inquiries.

Qualifications

• High school diploma or GED; associate degree preferred.
• Minimum 3 years related experience.
• Experience with Synapse operating systems and warehouse management systems.
• PC literate with Microsoft Outlook, Word and Excel.
• Excellent written and oral communication skills to effectively present information.

Responsibilities

• Utilizes warehouse management systems to track the entire timeline of customer orders.
• Communicates status of orders with customers, distributors, and warehouses.
• Leads Customer Service Representatives by guiding and supporting the team.
• Interacts with customers by phone, email, or in person and processes orders or changes.
• Coordinates special shipping requests with transportation departments and expedites orders when needed.

Skills

Communication skills

Problem solving

Team leadership

Report writing

Education

High school diploma or GED

Associate degree preferred

Tools

Synapse

Mercury Gate

Warehouse Management Systems

Job description

GEODIS is seeking a Warehouse Customer Service Team Lead to manage order flow, track shipments, and maintain proactive communication with customers and distributors. The role requires supervision of the Customer Service team and collaboration with transportation and warehouse staff to resolve issues efficiently.

You will use Mercury Gate, Synapse, and other WMS tools to monitor orders, generate invoices, and respond to inquiries.