Lead Warehouse Customer Service & Operations

FGO DELIVERS LLC; Edison (NJ); On-site; USD 42,000 - 65,000; Full time

Job summary

GEODIS in Edison, NJ is seeking a Warehouse Customer Service Team Lead to track freight shipments from multiple warehouses to destination via WMS and a web-based visibility portal. You will lead customer service activities such as responding to inquiries, processing orders, and handling customer complaints.

You will coordinate with the transportation group, warehouses, and distributors to resolve issues, provide leadership to Customer Service Representatives, and ensure accurate invoicing and

Qualifications

• High school diploma or GED required; 2 year college degree preferred.
• Minimum 3 years related experience or equivalent combination of education and experience.
• Experience with Synapse operating systems and warehouse management systems.
• PC literate with experience with Microsoft Outlook, Word and Excel.

Responsibilities

• Utilizes warehouse management systems to track the entire timeline of customer orders; Mercury Gate, Synapse, Red Prairie, etc.
• Communicates directly with customers and their distributors along with the transportation department and warehouses on the status of orders tracked
• Works directly with account customer service group and distributors to resolve issues related to warehouse and transportation services
• Provides leadership to the Customer Service Representatives by solving problems, offering guidance, and providing support
• Interacts with customers by phone, email, or in person and receives orders or changes in service
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
• Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary
• Traces orders as required and notifies customers of any activity concerning their merchandise
• Assures proper invoicing of accounts by verifying computer generated invoices
• Maintains a good working relationship with customers by responding to all inquiries and complaints
• Reports customer feedback to management, including any signs of customer dissatisfaction
• Acts as liaison between the warehouse and the customer regarding invoicing and credit changes
• Performs paperwork associated with orders including maintenance of customer files
• Maintains current and accurate procedure book detailing processing requirements for each account
• Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics
• For food accounts, report food safety problems to senior management to initiate action
• Other duties as required and assigned

Skills

Customer service

Leadership

Communication

Problem solving

Education

High school diploma or GED

2 year college degree preferred

Tools

Mercury Gate

Synapse

Red Prairie

Job description

GEODIS in Edison, NJ is seeking a Warehouse Customer Service Team Lead to track freight shipments from multiple warehouses to destination via WMS and a web-based visibility portal. You will lead customer service activities such as responding to inquiries, processing orders, and handling customer complaints.

You will coordinate with the transportation group, warehouses, and distributors to resolve issues, provide leadership to Customer Service Representatives, and ensure accurate invoicing and