Warehouse Associate

Paul-Smith; Lincoln Park (NJ); On-site; USD 35,000 - 42,000; Full time

Job summary

Paul Smith in New Jersey seeks a returns coordinator based at the Lincoln Park warehouse. The role manages customer returns through Magento, processes refunds or exchanges, checks items for damages and reports issues to the appropriate departments, and works with the ecommerce team to support US growth.

You will maintain stock movement reports, keep the returns area organized, coordinate with couriers, handle shipping and customs paperwork, and assist with warehouse duties as required by the

Qualifications

• Experience in warehouse/stock room environments.
• Valid driver’s license in good standing and comfortable driving in NYC.
• Ability to lift 30/50+ pounds.

Responsibilities

• Ensure all customer returns and exchanges are completed in Magento and follow correct procedures.
• Process refunds or exchanges as requested by customers.
• Check returned items for damages and report issues to the appropriate department.

Skills

Warehouse operations

Stock control

Order fulfillment

Packaging

Job description

Paul Smith is one of Britain's leading independent design companies, driven by a spirit of curiosity, playfulness, adaptability and passion. These values shape every aspect of the brand, whether it's a shirt, a shop or a special collaboration. Reaffirming the values that Paul set down in 1970, 'classic with a twist' remains the guiding principle of the company. Happily positioned between high fashion and formalwear, while taking reference from both, Paul Smith has always been proud to stand apart.

This position is responsible for all customer returns that go through our New Jersey based warehouse. The role ensures that all returns are accepted, checked and packed accurately and in a timely fashion. By liaising with the UK E-Commerce and Customer Service teams, the role will support the growth of the US business.

This role is based at our Lincoln Park, New Jersey Warehouse

What you'll be doing

• Ensure that all customer returns and exchanges are completed in Magento and that the correct procedures are followed according to the nature of the return/exchange. Escalate any issues to management as needed.
• Refund transactions through the Website Admin via the correct payment method or carry out exchange as requested by customer.
• Check all returned items for damages before returning to web for resale. If item is faulty ensure that it is carefully checked and reported to the appropriate department.
• Maintain customer service team up date of the status of returns/ exchanges.
• Provide seasonal feedback reports to ecommerce manager on all fit items, faulty items, and quality issues
• Provide monthly reporting on stock movement in warehouse.
• Maintain returns area and warehouse organized and properly maintained by ensuring that housekeeping standards are met and adhere to Health & Safety standards and guidelines daily.
• Ensure warehouse packing supply is ordered in a timely manner.
• Liaise with couriers to ensure any inquiries with shipping are resolved.
• Transport packages to and from warehouse, retail store and corporate office as needed.
• Ensure that all shipping and customs paperwork is properly completed and submitted.
• Assist with warehouse duties as required by line manager.

Who you are

• Previous experience working in a warehouse/ stock room environment.

• Has a valid and in good standing driver's license and is comfortable driving in NYC.

• Able to lift 30/50+ pounds.

• Good working knowledge