Warehouse Associate

Brobston Group LLC; Lincoln Park (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Brobston Group LLC in Lincoln Park, NJ is hiring a Returns/Warehouse Associate to process customer returns and exchanges, inspect items, and update Magento and stock records.

You will support US e-commerce and customer service teams, provide reports on returns and stock movement, and help maintain a safe, organized warehouse. A valid driver’s license and ability to lift 30–50+ pounds are required.

Qualifications

• Experience working in a warehouse or stock room.
• Valid driver’s license in good standing.
• Ability to lift 30-50+ pounds.
• Experience with Magento or website administration preferred.
• Strong communication and teamwork.

Responsibilities

• Complete returns and exchanges in Magento and follow correct procedures, escalating issues to management.
• Process refunds via Website Admin or carry out exchanges as requested.
• Inspect returned items for damage or faults and report issues to the appropriate department.
• Maintain updates to the customer service team on the status of returns and exchanges.
• Provide seasonal feedback on fit, faults, and quality and monthly stock movement reporting.
• Maintain returns area and warehouse housekeeping to meet health and safety standards.
• Order and manage warehouse packing supplies and liaise with couriers to resolve shipping inquiries.
• Transport packages to and from the warehouse, retail store, and corporate office and complete shipping and customs paperwork.
• Assist with general warehouse duties as required by the line manager.

Skills

Warehouse experience

Magento experience

Customer service

Communication skills

Heavy lifting

Driver's license

Tools

Magento

Job description

Summary

Responsible for processing all customer returns and exchanges at the Lincoln Park, New Jersey warehouse. Ensure returns are accepted, inspected, processed in Magento, and packed accurately and in a timely manner. Support the US e-commerce and customer service teams and provide reporting on returns and stock movement.

Responsibilities

• Complete returns and exchanges in Magento and follow correct procedures, escalating issues to management.
• Process refunds via Website Admin or carry out exchanges as requested.
• Inspect returned items for damage or faults and report issues to the appropriate department.
• Maintain updates to the customer service team on the status of returns and exchanges.
• Provide seasonal feedback on fit, faults, and quality and monthly stock movement reporting.
• Maintain returns area and warehouse housekeeping to meet health and safety standards.
• Order and manage warehouse packing supplies and liaise with couriers to resolve shipping inquiries.
• Transport packages to and from the warehouse, retail store, and corporate office and complete shipping and customs paperwork.
• Assist with general warehouse duties as required by the line manager.

Requirements

• Previous experience working in a warehouse or stock room environment.
• Valid driver’s license in good standing and comfortable driving in NYC.
• Ability to lift 30-50+ pounds.
• Good working knowledge of computer systems; experience with website admin/Magento preferred.
• Experience providing excellent customer service and the ability to meet deadlines.
• Excellent verbal and written communication skills; flexible, reliable, and a strong team member.