Walk-Up/Logistics Technician

Covestic Inc; Pleasanton (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Milestone is seeking an IT Walk-Up/Logistics Technician to join our logistics team in Pleasanton, CA. The role focuses on deploying IT equipment, managing inventory, and delivering white-glove service to internal employees face-to-face, via chat, and by phone.

You will support Windows and Mac environments, assist with desk-side deployments, and assist with receiving shipments, inventory verification, and basic troubleshooting of connectivity, VPN, and collaboration tools, while maintaining

Qualifications

• Two years in IT helpdesk or related role.
• Two years in logistics, supply chain, warehouse, or related fields.
• Strong communication, written and verbal, with the ability to educate users.

Responsibilities

• Provide white-glove concierge-level support to internal employees face-to-face, via chat, and over the phone.
• Keep users updated on incidents, requests, or problems.
• Troubleshoot network connectivity issues including VPN, remote access, and secure Wi-Fi.
• Support users on applications and tools (Office 365, Zoom, WebEx, Cisco Jabber) on Windows and Mac.
• Perform deployment services including desk setup and on-site support.
• Receive and process equipment from suppliers and manage inventory.

Skills

Windows support

Mac support

VPN & certificates

Active Directory

Office 365 / Outlook

RSA tokens

Citrix

Ticketing system

Communication

Inventory management

Education

HS Diploma or GED

Tools

RSA SecurID

Citrix

Okta

Zoom

WebEx

Job description

Milestone is seeking a IT Walk-Up/Logistics Technician - (H) to join our logistics team. We seek a bright, driven, enthusiastic individual with experience supporting Windows and Mac environments. You should have excellent communication skills and the ability to resolve complex technical issues effectively and efficiently positively. Going above and beyond should come naturally to you; you should value the people behind the problems. Technology should be your passion. This position will primarily be in an office environment and will involve shipping and receiving IT materials, deploying them, managing inventory, and providing white-glove customer service. You will mainly support the deployment team but will also be trained in other department responsibilities.

Responsibilities

• Provide white-glove concierge-level customer experience supporting internal employees face-to-face, via chat, and over the phone.
• Keep users updated on their incidents, requests, or problems.
• Educate users on essential functions and new technologies to streamline their workflow.
• Troubleshoot network connectivity issues, including digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network.
• Support users on applications and tools within the environment, including Office Suite, RSA, Okta, collaboration tools (Zoom, WebEx, Jabber, etc.), Mac, and Windows OS.
• Apply critical thinking to assist with simple and complex user requests, document interactions, and follow-up with users.
• Provide walk-up support during regular business hours, Monday to Friday.
• Receive and process equipment from supplier sites and deliver shipments to stockrooms and local help desks.
• Complete data entry in inventory management systems, verify request accuracy and match quantities and types.
• Prepare shipments, create labels, remove invalid stickers, and organize packaging for safe delivery of materials.
• Participate in inventory counts.
• Conduct deployment services, including desk setup and desk-side support.
• Restock and troubleshoot IT accessory vending machines.

Skills

• HS Diploma or GED
• At least two years of experience in an IT helpdesk or related role
• At least two years of general work experience in a detail-oriented, customer-focused role
• Strong understanding of Microsoft Outlook client (Windows & Mac)
• Experience troubleshooting VPN and certification issues
• Working knowledge of Active Directory and basic AD administration
• Working knowledge of video collaboration tools (Zoom)
• Strong familiarity with Windows 7/Windows 10 Enterprise Environment and Mac OS X Yosemite and El Capitan, respectively
• Experience with RSA tokens and Citrix environments
• Familiarity with any ticketing system
• Strong sense of urgency
• Exceptional professionalism and customer service
• Excellent task and time management
• Clear verbal and written communication skills combined with relentless follow-up
• Strong organizational skills and attention to detail
• Ability to follow proper escalation paths
• Comfortable working independently towards team goals
• At least two years of experience in logistics, supply chain, warehouse, or related fields
• Familiarity with inventory management tools
• Availability to work 40 hours and five days per week with offset hours
• Ability to move/lift at least 25 lbs.