Waiver Program Coordinator

Vertical Home Health; Indianapolis (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Vertical Home Health in Indianapolis, IN is seeking a Care Coordinator to oversee client care coordination, ensuring continuity and compliant, high‑quality support for individuals receiving home health services. You will document accurately, serve as a communication hub between clients, caregivers, case managers, and leadership, while monitoring satisfaction, resolving concerns, and upholding all regulatory standards.

The role emphasizes proactive problem solving and care continuity.

Responsibilities

• Oversee client care coordination to ensure continuity, compliance, and high-quality support.
• Maintain accurate, timely documentation and ensure service plans reflect evolving client needs.
• Serve as a communication hub between clients, caregivers, case managers, and agency leadership to promote clarity and responsiveness.

Job description

Provides comprehensive oversight of client ongoing care coordination to ensure continuity, compliance, and high‑quality support. Maintains accurate, timely documentation and ensures service plans are updated to reflect each client’s evolving needs. Serves as a key communication hub between clients, caregivers, case managers, and agency leadership, promoting clarity, responsiveness, and person‑centered care. Actively monitors client satisfaction, resolves concerns, and supports smooth delivery of authorized services while upholding all regulatory and agency standards.

The Coordinator also proactively identifies risks to client retention or service continuity and works across departments to resolve barriers before they result in missed care, client dissatisfaction, or discharge.