Waikoloa Luxury Spa Concierge - Sign-On Bonus

OneSpaWorld; Waikoloa (HI); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus

Bonus potential (weekly/monthly)

Resort spa setting

Job summary

Mandara Spa in Waikoloa, Hawaii, is hiring for a front desk guest services role at a luxury resort. You will greet guests, manage reservations, answer calls, and assist with spa services and retail products.

Ideal candidates have 1 year of customer service in a fast-paced setting, strong communication, and basic computer skills. A sign-on bonus of $1,500 and bonus potential are offered in a resort spa environment.

Qualifications

• At least 1 year of customer service or hospitality experience.
• Comfortable on the phone and with guests in a fast-paced environment.
• Basic computer skills; able to learn booking systems; Book4Time experience is a plus.

Responsibilities

• Greet and welcome spa guests with warmth and professionalism.
• Manage spa reservations and appointments through the spa booking system.
• Answer phones and assist guests with spa services and retail products.
• Share information on treatments, promotions, and amenities.
• Handle guest check-ins, payments, and retail purchases.
• Keep the front desk and reception area clean and welcoming.
• Support therapists and the spa team to keep daily operations running smoothly.
• Deliver guest service that meets Mandara Spa's exceptional standards.

Skills

Customer service

Phone handling

Communication

Teamwork

Reliability

Education

High school diploma or equivalent

Authorized to work in the United States

Tools

Book4Time

Job description

Mandara Spa in Waikoloa, Hawaii, is hiring for a front desk guest services role at a luxury resort. You will greet guests, manage reservations, answer calls, and assist with spa services and retail products.

Ideal candidates have 1 year of customer service in a fast-paced setting, strong communication, and basic computer skills. A sign-on bonus of $1,500 and bonus potential are offered in a resort spa environment.