WAF & Edge Platform Lead for Internet Ingress

EY; Baton Rouge (LA); Hybrid; USD 145,000 - 266,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k)

Paid time off

Hybrid work model

Job summary

EY is seeking an experienced WAF & Internet Ingress and Edge Manager to lead operational delivery for enterprise application protection, load balancing, ingress, and edge connectivity services. This role focuses on performance, resilience, governance, and cross-team execution across application, cloud, networking, firewall, and vendor teams.

The successful candidate will guide engineers, manage incidents, and drive automation and lifecycle improvements while maintaining secure, reliable services

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity, or equivalent experience.
• 8+ years of experience in WAF, application delivery, load balancing, cloud networking, edge security, or related disciplines.
• 3+ years of experience leading technical teams, service delivery, operations, or platform management.
• Experience managing business-critical production services using formal incident, change, problem, and lifecycle management practices.
• Working knowledge of WAF policy operations, CDN, bot and DDoS controls, AWS ALB/NLB, AVI, Azure ingress, DNS, SSL/TLS certificates, and Infrastructure as Code.
• Strong customer engagement, leadership, communication, risk management, troubleshooting, and decision-making skills.

Responsibilities

• Own end-to-end operational delivery for WAF and Internet Ingress & Edge services.
• Establish service priorities, operating rhythms, ownership boundaries, escalation paths, and performance expectations.
• Maintain alignment between WAF protection, application delivery, ingress, DNS, certificates, load balancing, and edge security operations.
• Represent the service tower in customer reviews, governance forums, architecture discussions, and operational planning activities.
• Ensure services remain secure, available, supportable, auditable, and aligned with business needs.
• Lead, coach, and develop WAF and Internet Ingress & Edge engineers across senior and staff levels.
• Manage staffing, work allocation, coverage schedules, on-call rotations, skills development, and succession planning.
• Promote cross-training between WAF, load balancing, cloud networking, DNS, certificates, and automation disciplines.
• Confirm team members follow standard work, change controls, documentation expectations, and operational procedures.
• Identify capacity or capability gaps and coordinate staffing, vendor, or specialist support as needed.
• Own service metrics, SLA and KPI performance, operational reporting, risk tracking, backlog health, and improvement actions.
• Lead service reviews, problem management, root cause follow-through, and corrective action governance.
• Maintain clear intake, prioritization, approval, escalation, and lifecycle management processes.
• Ensure customer dependencies, approvals, and handoffs are visible and appropriately managed.
• Drive consistent documentation, runbooks, inventories, support records, and operating procedures.
• Coordinate cross-team response across WAF, ingress, cloud, firewall, network, application, and vendor resources.

Skills

Team leadership

Vendor leadership

Cross-tower coordination

Incident command

Decision-making under pressure

WAF & edge platforms

Cloud networking

Terraform automation

Education

Bachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity, or equivalent experience preferred

Tools

Terraform

Git-based workflows

APIs

Monitoring

Job description

EY is seeking an experienced WAF & Internet Ingress and Edge Manager to lead operational delivery for enterprise application protection, load balancing, ingress, and edge connectivity services. This role focuses on performance, resilience, governance, and cross-team execution across application, cloud, networking, firewall, and vendor teams.

The successful candidate will guide engineers, manage incidents, and drive automation and lifecycle improvements while maintaining secure, reliable services