WAF & Edge Ingress Platform Lead

EY; Indianapolis (IN); Hybrid; USD 145,000 - 266,000; Full time

Job summary

EY seeks an experienced WAF & Internet Ingress and Edge Manager to lead operational service delivery for enterprise protection, load balancing, ingress, traffic management, and edge connectivity.

The role focuses on service performance, operational resilience, team effectiveness, customer engagement, risk management, and governance across cross-functional teams to ensure secure, reliable, and scalable services for clients.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity, or equivalent experience preferred.
• 8+ years of experience in WAF, application delivery, load balancing, cloud networking, edge security, infrastructure operations, or related technical disciplines.
• 3+ years of experience leading technical teams, service delivery, operations, or platform management.
• Experience managing business-critical production services using formal incident, change, problem, and lifecycle management practices.
• Working knowledge of WAF policy operations, CDN, bot and DDoS controls, AWS ALB/NLB, AVI, Azure ingress, DNS, SSL/TLS certificates, and Infrastructure as Code.
• Strong customer engagement, leadership, communication, risk management, troubleshooting, and decision-making skills.

Responsibilities

• Own end-to-end operational delivery for WAF and Internet Ingress & Edge services.
• Establish service priorities, operating rhythms, ownership boundaries, escalation paths, and performance expectations.
• Maintain alignment between WAF protection, application delivery, ingress, DNS, certificates, load balancing, and edge security operations.
• Represent the service tower in customer reviews, governance forums, architecture discussions, and operational planning activities.
• Ensure services remain secure, available, supportable, auditable, and aligned with business needs.
• Lead, coach, and develop WAF and Internet Ingress & Edge engineers across senior and staff levels.
• Manage staffing, work allocation, coverage schedules, on-call rotations, skills development, and succession planning.
• Promote cross-training between WAF, load balancing, cloud networking, DNS, certificates, and automation disciplines.

Skills

WAF policy operations

CDN & edge security

Incident management

Team leadership

Customer engagement

Education

Bachelor's degree in IT/CS/Engineering/Cybersecurity

Tools

Terraform

Git-based workflows

APIs

Monitoring

Infrastructure as Code

Job description

EY seeks an experienced WAF & Internet Ingress and Edge Manager to lead operational service delivery for enterprise protection, load balancing, ingress, traffic management, and edge connectivity.

The role focuses on service performance, operational resilience, team effectiveness, customer engagement, risk management, and governance across cross-functional teams to ensure secure, reliable, and scalable services for clients.