W-2 Case Manager/FEP

Forward Service; Madison (WI); On-site; USD 51,000 - 57,000; Full time

Benefits offered by this job

Competitive wage

Training wage increase

Paid time off

Company-paid vision, life, disability

401(k) matching

Supportive culture

Job summary

Forward Service Corporation seeks a W-2 Case Manager/FEP in Portage, WI. You will determine eligibility, issue benefits, and provide holistic case management to help clients reach their goals.

The role emphasizes collaboration with community partners, support for the Transition to Success model, and delivering exceptional client service in a nonprofit setting.

Qualifications

• Associate’s degree or equivalent work experience.
• Minimum of two years’ experience in a related field.
• Excellent communication, organizational, and interpersonal skills.
• Genuine commitment to helping others succeed.

Responsibilities

• Determine eligibility for W-2 and related programs per policies.
• Issue benefits and manage caseloads using a holistic approach.
• Coordinate with community partners to connect clients with services.
• Support Transition to Success (TTS) model and communicate with clients.

Skills

Excellent communication

Organizational skills

Interpersonal skills

Education

Associate’s degree or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

W-2 Case Manager/FEP

Regular Full-Time Professional Madison, WI, US 1 Attachments

Grow with Purpose at Forward Service Corporation (FSC)

Make a lasting impact on your community.

Forward Service Corporation (FSC) is a nonprofit organization dedicated to empowering individuals to overcome barriers, achieve financial stability, and reach their full potential. Since our founding in 1979, we have provided workforce development, training, and supportive services across Wisconsin. Our work is guided by a people-first philosophy, a strong commitment to diversity and inclusion, and a belief that every person deserves the opportunity to thrive. If you’re looking for a career where you can make a true difference—and feel great doing it—this is the place for you.

Position: W2 Case Manager/FEP

Location: Portage, WI

In this role, you will help inspire hope for our program clients and work with them to build upon their strengths toward reaching their dreams. Responsibilities include eligibility determination, benefit issuance, case management, and community collaboration. Additionally, the W-2 Case Manager/FEP promotes the Transition to Success (TTS) model and supports Forward Service Corporation (FSC)’s mission through effective communication and exceptional client support.

Position Overview- Key Responsibilities (Full details on attached job description):

• Manages individual caseloads using a family-based, holistic approach.
• Determines eligibility for W-2 and related programs in accordance with program policies.
• Coordinates with community partners through the CARE Network to connect clients with services, including education, training, assessment, volunteerism, and employment.

Highlights of Employment at FSC:

• Competitive starting wage: $24.56/hr
• $1/hour increase upon successful completion of training
• Generous paid time off beginning at four weeks annually
• 100% company-paid Vision, Life, and Disability Insurance
• Matching 401(k) plan
• A professional environment with a strong culture of support and respect

Preferred Qualifications:

• Associate’s degree or equivalent work experience
• Minimum of two years’ experience in a related field
• Excellent communication, organizational, and interpersonal skills
• A genuine commitment to helping others succeed

At Forward Service Corporation we seek diversity. Differing perspectives lead to innovation. We are an equal opportunity employer and invite applications from candidates from all backgrounds. All qualified candidates will receive consideration for employment and promotion without regard to age, ancestry, arrest or conviction record, color, creed, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity or veteran status.

Attachments (1)

Job Description-W-2 Case Manager-FEP.pdf