Mobility Manager

Forward Service Corporation; Sheboygan (WI); Hybrid; USD 41,000 - 55,000; Full time

Benefits offered by this job

Generous paid time off

Vision, Life, and Disability Insurance

401(k) matching

Job summary

Forward Service Corporation is seeking a Mobility Manager to help low-income families identify transportation solutions that enable employment and childcare resilience. You will coordinate vehicle services, provide individualized support, and partner with employers, providers, and human service agencies to build practical mobility options.

Based in Wisconsin with potential remote work for residents and a commitment to community impact.

Qualifications

• Associate degree with two years of related work experience or equivalent combination of education and experience.
• Strong customer service, communication, organization, and time-management skills; able to coordinate multiple projects.
• Ability to work one-on-one with individuals to identify barriers and develop practical solutions while maintaining confidentiality.
• Ability to build partnerships with businesses, transportation providers, and community organizations; capable of presenting or facilitating discussions.
• Proficiency with Microsoft Office 365 and database systems; typing speed with high accuracy.

Responsibilities

• Provide case management and individualized support to identify transportation solutions related to employment and childcare.
• Coordinate vehicle repair, loan, and donation services; track eligibility, loans, and repayments.
• Conduct interviews, assess resources and job readiness; help individuals explore options supporting goals.
• Provide transportation budgeting and financial literacy education; complete participant data and reporting.
• Build partnerships with employers, transport providers, and community organizations to strengthen transportation solutions.

Skills

Customer service

Communication

Organization

Time management

Microsoft Office 365

Database systems

Typing 30 wpm

Education

Associate degree

Tools

Microsoft Office 365

Database systems

Job description

Grow with Purpose at Forward Service Corporation (FSC)

& Make a lasting impact on your community.

Forward Service Corporation (FSC) is a nonprofit organization dedicated to empowering individuals to overcome barriers, achieve financial stability, and reach their full potential. Since our founding in 1979, we have provided workforce development, training, and supportive services across Wisconsin. Our work is guided by a people-first philosophy, a strong commitment to diversity and inclusion, and a belief that every person deserves the opportunity to thrive. If you’re looking for a career where you can make a true difference—and feel great doing it—this is the place for you.

Position: Mobility Manager

Report to any FSC location

In this role, you will help low-income families and individuals identify practical transportation solutions that support employment and childcare needs. As a Mobility Manager for WETAP, you will coordinate transportation services, provide individualized support and education, and build strong partnerships with employers, transportation providers, human service agencies, and other community organizations.

Position Overview- Key Responsibilities (Full details on attached job description):

• Providing case management and individualized support to identify transportation solutions related to employment and childcare
• Coordinating vehicle repair, vehicle loan, and vehicle donation services, including eligibility, loan tracking, and repayment monitoring
• Conducting customer interviews, assessing available resources and job readiness, and helping individuals explore practical options that support personal, financial, and employment goals
• Providing transportation, budgeting, and financial literacy education and completing required participant data and Wisconsin Department of Transportation reporting
• Building partnerships with employers, transportation providers, human service agencies, and community organizations to strengthen and develop transportation solutions

Highlights of Employment at FSC:

• Work from home if reside in Wisconsin and maintain acceptable performance
• Minimum starting wage: $23/hour
• Generous paid time off beginning at four weeks annually
• 100% company-paid Vision, Life, and Disability Insurance
• Matching 401(k) plan
• A professional environment with a strong culture of support and respect

Qualifications:

• Reside in Wisconsin
• Associate degree with two years of work-related experience, or an equivalent combination of education and relevant experience
• Strong customer service, communication, organization, and time-management skills with the ability to coordinate multiple projects
• Ability to work one-on-one with individuals to identify barriers, explore options, and develop practical solutions while maintaining confidentiality
• Ability to build effective partnerships with businesses, transportation providers, human service agencies, and community organizations, and to deliver presentations or facilitate discussions
• Proficiency with Microsoft Office 365 and database systems, including accurate and efficient typing skills of at least 30 words per minute with 95% accuracy

At Forward Service Corporation we seek diversity. Differing perspectives lead to innovation. We are an equal opportunity employer and invite applications from candidates from all backgrounds. All qualified candidates will receive consideration for employment and promotion without regard to age, ancestry, arrest or conviction record, color, creed, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity or veteran status.