VW Service Advisor (2573)

Page Associates; Richmond (VA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

401(k) with company match

Profit sharing

Tuition reimbursement for job-related_

Training and growth opportunities

Job summary

West Broad Volkswagen in Richmond, VA is seeking a friendly Service Advisor to be the main contact for service customers. You will communicate vehicle needs, repair recommendations, timelines, and costs, while ensuring a high level of customer satisfaction.

Responsibilities include greeting customers, scheduling service, documenting needs, and preparing repair orders with accurate estimates. The role offers growth opportunities and a team-focused environment at a respected local dealership.

Qualifications

• High school diploma or equivalent; automotive service knowledge preferred.
• Strong customer service and communication skills are essential.
• Ability to stay organized in a fast-paced dealership setting.

Responsibilities

• Greet customers promptly and professionally.
• Schedule service appointments and manage customer flow.
• Listen to customer concerns and document service needs.
• Explain maintenance and repairs clearly to customers.
• Prepare repair orders with accurate estimates and approvals.
• Provide timely updates on vehicle status and completion times.
• Maintain high customer satisfaction (CSI) standards.
• Answer phone inquiries regarding appointments and vehicles in service.
• Deliver completed vehicles and review services performed.
• Ensure repair orders are properly documented and closed.
• Follow dealership, manufacturer, and safety guidelines.
• Communicate concerns to the Service Manager.
• Refer sales opportunities to the Sales Department when appropriate.

Skills

Customer service

Communication

Organization

Detail-oriented

Fast-paced environment

Education

High school diploma or equivalent

Automotive service training preferred

Job description

West Broad Volkswagen is a trusted dealership dedicated to delivering an exceptional customer experience. We are seeking a friendly, organized, and customer-focused Service Advisor to join our team. West Broad VW is part of Page Auto Group which has proudly served the Richmond community for nearly 50 years.

Position Summary

The Service Advisor is the main point of contact for service customers, providing outstanding customer service while clearly communicating vehicle needs, repair recommendations, timelines, and costs.

Key Responsibilities

• Greet customers promptly and professionally
• Schedule service appointments and manage customer flow
• Listen to customer concerns and accurately document service needs
• Explain recommended maintenance and repairs in a clear, customer-friendly manner
• Prepare repair orders with accurate estimates and obtain approvals
• Provide timely updates on vehicle status and completion times
• Maintain high customer satisfaction (CSI) standards
• Answer phone inquiries regarding appointments and vehicles in service
• Deliver completed vehicles and review services performed
• Ensure repair orders are properly documented and closed
• Follow dealership, manufacturer, and safety guidelines
• Communicate concerns to the Service Manager
• Refer sales opportunities to the Sales Department when appropriate

Qualifications

• Strong customer service and communication skills
• Organized and detail-oriented
• Ability to work in a fast-paced environment
• Automotive or dealership experience preferred, but not required
• High school diploma or equivalent; additional education or training in automotive service preferred.
• Previous experience in a service advisor or similar role in a dealership.
• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Knowledge of automotive maintenance and repair procedures.
• Ability to follow federal, state, and local regulations.
• Valid driver’s license and clean driving record.
• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Profit sharing
• Tuition reimbursement for job-related courses
• Training and growth opportunities

Apply today to join a dealership that values customer care, teamwork, and long-term success.