VTC Bridge Scheduler

CompQsoft Inc; Alexandria (VA); On-site; USD 55,000 - 90,000; Full time

Job summary

CompQsoft is seeking a VTC Bridge Scheduler to install, operate, and troubleshoot audio-visual and conferencing systems. You will manage VTC endpoints, cameras, microphones, and related equipment to ensure seamless virtual communication for end-users.

Responsibilities include scheduling VTC sessions, monitoring meetings, and providing Tier 2+ support. The role requires a high school diploma, 3+ years AV/VTC experience, and a minimum Secret clearance.

Qualifications

• Education: A high school diploma.
• Experience: 3+ years of relevant experience in A/V or VTC operations.
• Technical Skills: Familiarity with conferencing platforms (Cisco or GVS preferred).
• Physical Demands: Ability to sit for long periods of time.
• Clearance: Minimum Secret clearance.

Responsibilities

• Schedules VTC sessions in bridges and debugging interoperation of VTC bridges and endpoints.
• Connects and monitors VTC meetings for customers supported by JSP.
• Bridge liaison between customer and far end COCOMs.
• Supports NIPRNet, SIPRNet, Allied Secret and JWICS VTCs.
• Installs, configures, and maintains VTC endpoints and applications; performs upgrades.
• Troubleshooting and repairing hardware and network connectivity issues.
• Removes old equipment and migrates data to new machines.

Skills

AV operations

Conferencing platforms

Education

High school diploma

Job description

Description

VTC Bridge Scheduler:

A Video Teleconferencing (VTC) Technician installs, maintains, and troubleshoots audio-visual and conferencing systems. They ensure seamless virtual communication by managing hardware like CODECs, cameras, and microphones, supporting virtual meetings, and resolving technical issues for end-users.

Key Responsibilities

• System Operations: Set up, configure, and operate VTC endpoints, audio mixers, video matrix switches, and flat-panel displays.
• User Support: Provide Tier 2+ technical support, resolve trouble tickets, and offer concierge-level training to end-users and VIP staff.
• Maintenance & Troubleshooting: Conduct routine system checks, firmware updates, and preventative maintenance to ensure optimal audio/video quality.
• Network Integration: Troubleshoot inter-device connections, network infrastructure (e.g., VLANs, IP settings), and protocols such as SIP or H.323.
• Asset & Scheduling Management: Manage conference room reservations, maintain equipment inventories, and document resolution

Job Responsibilities:

• Schedules VTC sessions in VTC bridges, as well as debugging the interoperation of VTC bridges and end points
• Connects and monitors VTC meetings for all customers supported by Joint Service Provider (JSP)
• Bridge liaison between customer and far end COCOMs
• Supports NIPRNet, SIPRNet, Allied Secret and JWICS VTCs
• Installs, configures, and maintains VTC endpoints
• Installs and configures VTC applications, system software and upgrades
• Troubleshooting and repairing hardware and network connectivity issues
• Removes old equipment and performs data migration to new machines

Requirements

Qualifications

• Education: A high school diploma
• Experience: 3+ years of relevant experience in A/V or VTC operations.
• Technical Skills: Familiarity with conferencing platforms (Cisco or GVS preferred).
• Physical Demands: Ability to sit for long periods of time.
• Clearance (For Defense/Gov Roles): Minimum Secret clearance

CompQsoft provides equal opportunity in all aspects of employment and in the working environment to all employees and applicants. CompQsoft does not take any non-merit factors like race, color, religion, sex (gender), mental/physical disability, and age into account for purposes of recruitment, hiring and development