VTC Operations Lead - Shift & Training Mentor

Connected-Logistics; Columbus (OH); On-site; USD 100,000 - 105,000; Full time

Job summary

Connected Logistics is seeking a VTC Lead to support the Defense Logistics Agency (DLA) Video Operations Center (VOC) & COOP task order. The Lead will develop requirements, create specifications, and serve as the VOC shift-lead, directing VTC administrators and handling junior engineering tasks.

Responsibilities include serving as escalation point for SBC/CUBE and E911, participating in engineering-driven maintenance, and overseeing metrics and documentation.

Qualifications

• Six (6) years of progressive IT experience with 2 projects in relevant areas within the last 3 years.
• DoD-approved baseline cybersecurity certification such as CompTIA Security+ or equivalent (IAT Level II) and ITIL MP or comparable credential.
• Must hold IT-I Critical Sensitive Security Clearance or Top Secret / Tier 5 (T5).

Responsibilities

• Serve as the primary operational escalation point for SBC/CUBE and E911 issues, oversee Tier 1-2 troubleshooting, monitor system health and document escalations.
• Participate in maintenance, testing, and development activities as an operational representative following approved procedures.
• Oversee shift-level reporting, consolidate operational metrics, support audits and policy compliance, ensure documentation quality.
• Provide on-shift training and mentorship, enforce SOP adherence and support change management processes.

Skills

Leadership

Operational oversight

Training & mentoring

Communication

Education

DoD cybersecurity certification (e.g., Security+)

ITIL MP credential

Tools

SBC/CUBE

E911 systems

VTC systems

Job description

Connected Logistics is seeking a VTC Lead to support the Defense Logistics Agency (DLA) Video Operations Center (VOC) & COOP task order. The Lead will develop requirements, create specifications, and serve as the VOC shift-lead, directing VTC administrators and handling junior engineering tasks.

Responsibilities include serving as escalation point for SBC/CUBE and E911, participating in engineering-driven maintenance, and overseeing metrics and documentation.