VTC Administrator Lead

Connected-Logistics; Richmond (VA); On-site; USD 100,000 - 105,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Paid time off

Top Workplace recognition

Job summary

Connected Logistics in Richmond, VA seeks a VTC Lead to support the DLA VOC & COOP task order. The role involves leading shift operations, guiding VTC admins, and maintaining capability to perform all VTC admin functions while supporting junior engineering tasks.

The candidate will develop product and system requirements from inception to conclusion, and create specifications for simple to moderately complex technical problems. Must have TS/T5 or equivalent clearance and six years IT experience.

Qualifications

• Six (6) years of progressive Information Technology experience, including at least two projects in the specified task areas, with two within the past three years.
• Must possess a DoD-approved cybersecurity certification such as CompTIA Security+ (or equivalent) meeting IAT Level II requirements, and a comparable industry credential for telecommunications or network operations.

Responsibilities

• Serves as the primary operational escalation point for SBC/CUBE and E911 issues, overseeing Tier 1–2 troubleshooting, validation of actions, monitoring system health, and proper triage and escalation to Tier 3 engineering without making engineering changes.
• Participates in engineering-led maintenance, testing, and development activities as an operational representative, ensuring adherence to procedures and preventing unauthorized changes.
• Oversees shift-level reporting, consolidates SBC/CUBE and E911 metrics, supports audit sustainment and policy compliance, ensuring documentation quality.
• Provides on-shift training and mentorship, enforces SOP adherence, supports change management processes, and acts as the authoritative operational decision-maker for VTC services.

Skills

IT experience

Security clearance

Operational leadership

Education

DoD cybersecurity certification (Security+ or equivalent)

CNOP/CNOM or ITIL MP certification

Job description

Description

Richmond, VA

Contingent on Contract Award

Connected Logistics is seeking a VTC Lead to support the Defense Logistics Agency (DLA) Video Operations Center (VOC) & COOP task order. Working under general supervision, this individual will develop product and system requirements from inception to conclusion and create specifications for simple to moderately complex technical problems.

The VTC Lead serves as the Lead within the VOC, performing shift-lead duties, providing direction and guidance to VTC administrators, and maintaining the capability to perform all VTC administrator functions while supporting junior-level engineering tasks.

Key Responsibilities

• Serves as the primary operational escalation point for SBC/CUBE and E911 issues, overseeing Tier 1–2 troubleshooting, validating administrative actions, monitoring system health, and ensuring proper triage, documentation, and escalation to Tier 3 engineering without performing engineering-level configuration changes.
• Participates in engineering-led maintenance, testing, and development activities as an operational representative, ensuring adherence to approved procedures and preventing unauthorized changes.
• Oversees shift-level reporting, consolidates SBC/CUBE and E911 operational metrics, supports audit sustainment and enterprise policy compliance, and ensures documentation quality.
• Provides on-shift training and mentorship, enforces SOP adherence, supports change management processes, and serves as the authoritative operational decision-maker for VTC services short of engineering authority.

Requirements

• Must possess IT-I Critical Sensitive Security Clearance or Top Secret or Tier 5 (T5).
• Six (6) years of progressive Information Technology (IT) experience, including at least two projects in technical areas relevant to the Task Areas specified in the Statement of Work, with at least two projects occurring within the past three (3) years.
• Must possess a DoD-approved baseline cybersecurity certification such as CompTIA Security+ (or equivalent) which satisfies the IAT Level II, and a comparable industry credential supporting telecommunications or network operations(CTA, CNOP/CNOM, ITIL MP) that allows for support to operational oversight, technical coordination, and effective communication between engineering and administrative staff.

Total Rewards Statement

We believe in fairness and clarity throughout our hiring process. The anticipated salary range for this position is $100,000.00-$105,000.00 USD. This is a good-faith range based on factors such as your experience, geographic location, and any applicable contractual requirements, and may vary slightly.

Beyond salary, we provide a robust benefits package and encourage ongoing professional development, because your growth and well-being matter to us. We're excited to support you in building a rewarding career with us!

Connected Logistics respects the need for confidentiality for all applicants.

Connected Logistics has been named a 2026 WTOP Top Workplace in the medium sized business category. Our mission is clear: we deliver mission-focused IT, cybersecurity, logistics, and enterprise modernization support to federal agencies. When we invest in our people and create an environment where they feel valued and empowered, we deliver stronger outcomes for our clients and the missions we support.

Connected Logistics offers an excellent benefits package that includes health, dental, vision, life, and disability insurance, a great 401(k) package, and generous Paid Time Off.

EOE/Disability/Veterans