VTC Administrator Lead

Connected-Logistics; Columbus (OH); On-site; USD 100,000 - 105,000; Full time

Job summary

Connected Logistics is seeking a VTC Lead to support the Defense Logistics Agency (DLA) Video Operations Center (VOC) & COOP task order. The Lead will develop requirements, create specifications, and serve as the VOC shift-lead, directing VTC administrators and handling junior engineering tasks.

Responsibilities include serving as escalation point for SBC/CUBE and E911, participating in engineering-driven maintenance, and overseeing metrics and documentation.

Qualifications

• Six (6) years of progressive IT experience with 2 projects in relevant areas within the last 3 years.
• DoD-approved baseline cybersecurity certification such as CompTIA Security+ or equivalent (IAT Level II) and ITIL MP or comparable credential.
• Must hold IT-I Critical Sensitive Security Clearance or Top Secret / Tier 5 (T5).

Responsibilities

• Serve as the primary operational escalation point for SBC/CUBE and E911 issues, oversee Tier 1-2 troubleshooting, monitor system health and document escalations.
• Participate in maintenance, testing, and development activities as an operational representative following approved procedures.
• Oversee shift-level reporting, consolidate operational metrics, support audits and policy compliance, ensure documentation quality.
• Provide on-shift training and mentorship, enforce SOP adherence and support change management processes.

Skills

Leadership

Operational oversight

Training & mentoring

Communication

Education

DoD cybersecurity certification (e.g., Security+)

ITIL MP credential

Tools

SBC/CUBE

E911 systems

VTC systems

Job description

Description

Contingent on Contract Award

Connected Logistics is seeking a VTC Lead to support the Defense Logistics Agency (DLA) Video Operations Center (VOC) & COOP task order. Working under general supervision, this individual will develop product and system requirements from inception to conclusion and create specifications for simple to moderately complex technical problems.

The VTC Lead serves as the Lead within the VOC, performing shift-lead duties, providing direction and guidance to VTC administrators, and maintaining the capability to perform all VTC administrator functions while supporting junior-level engineering tasks.

Key Responsibilities

• Serves as the primary operational escalation point for SBC/CUBE and E911 issues, overseeing Tier 1-2 troubleshooting, validating administrative actions, monitoring system health, and ensuring proper triage, documentation, and escalation to Tier 3 engineering without performing engineering-level configuration changes.
• Participates in engineering-led maintenance, testing, and development activities as an operational representative, ensuring adherence to approved procedures and preventing unauthorized changes.
• Oversees shift-level reporting, consolidates SBC/CUBE and E911 operational metrics, supports audit sustainment and enterprise policy compliance, and ensures documentation quality.
• Provides on-shift training and mentorship, enforces SOP adherence, supports change management processes, and serves as the authoritative operational decision-maker for VTC services short of engineering authority.

Requirements

• Must possess IT-I Critical Sensitive Security Clearance or Top Secret or Tier 5 (T5).
• Six (6) years of progressive Information Technology (IT) experience, including at least two projects in technical areas relevant to the Task Areas specified in the Statement of Work, with at least two projects occurring within the past three (3) years.
• Must possess a DoD-approved baseline cybersecurity certification such as CompTIA Security+ (or equivalent) which satisfies the IAT Level II, and a comparable industry credential supporting telecommunications or network operations(CTA, CNOP/CNOM, ITIL MP) that allows for support to operational oversight, technical coordination, and effective communication between engineering and administrative staff.

Total Rewards Statement

We believe in fairness and clarity throughout our hiring process. The anticipated salary range for this position is $100,000.00-$105,000.00 USD. This is a good-faith range based on factors such as your experience, geographic location, and any applicable contractual requirements, and may vary slightly.

Beyond salary, we provide a robust benefits package and encourage ongoing professional development, because your growth and well-being matter to us. We’re excited to support you in building a rewarding career with us!

Connected Logistics respects the need for confidentiality for all applicants.

Connected Logistics has been named a 2026 WTOP Top Workplace in the medium sized business category. Our mission is clear: we deliver mission-focused IT, cybersecurity, logistics, and enterprise modernization support to federal agencies. When we invest in our people and create an environment where they feel valued and empowered, we deliver stronger outcomes for our clients and the missions we support.

Connected Logistics offers an excellent benefits package that includes health, dental, vision, life, and disability insurance, a great 401(k) package, and generous Paid Time Off.

EOE/Disability/Veterans