VTC Operations & AV Systems Administrator

Connected Logistics

Richmond (VA)

On-site

USD 68,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Health, dental, vision, life, and disb

401(k) package

Paid Time Off

Job summary

Connected Logistics in the United States is seeking a VTC Administrator to support and maintain AV/VTC systems across the VOCs and related infrastructure, ensuring continuous operation and proper documentation. This role emphasizes careful change management with no unauthorized modifications.

The ideal candidate has at least 3 years of IT experience in VTC/collaboration environments, IA and CE certifications, and an IT-I/ Tier 5 clearance. The position offers competitive salary and benefits.

Qualifications

3 years of progressive IT experience in video teleconferencing or collaboration operations.
IA baseline certification and CE certification per DoD 8570/8140.
IT-I Critical Sensitive clearance or Tier 5 (T5) at proposal submission.

Responsibilities

First contact for SBC/CUBE and SIP incidents; perform Tier 1 triage without modifying configurations.
Monitor VTC sessions for senior leaders and support DLA Information Operations.
Document maintenance activities and testing; avoid technical changes.
Monitor dashboards, SIP trunk status, and health metrics; report anomalies.
Assist with E911 provisioning and failover validation under engineering guidance.
Provide admin support for AV/VTC equipment and IPTV/digital signage assets.
Coordinate with content owners to publish IPTV and digital signage content.
Maintain docs, coordinate with carriers, support vulnerability remediation and change management.
Overtime may be required for security remediations or overseas mission requirements.