VTC Operations & Collaboration Systems Administrator

Logc2; Richmond (VA); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Connected Logistics is seeking a VTC Administrator to support, monitor, document, and improve VTC, SV, IPTV/Digital Signage, and SBC hardware configurations for the VOCs. The role ensures 24/7 operational support across AV/VTC systems and collaboration edge infrastructure within a government environment.

The position requires IT experience in video conferencing operations, IA and CE certifications, and an IT-I/Tier 5 clearance.

Qualifications

• Three years of IT experience in VTC or collaboration operations, including deployment, monitoring, troubleshooting, and support in a 24/7 environment.
• IA baseline certification and CE certification per DoD 8570/8140 requirements (e.g., Security+ and CCST Networking).
• IT-I Critical Sensitive clearance or Tier 5 at proposal submission.

Responsibilities

• Serve as the first contact for SBC/CUBE and SIP incidents; perform Tier 1 triage with logs and symptoms; escalate to Tier 2/3 without making config changes.
• Monitor VTC sessions for senior leaders and support DLA Information Operations using TMS, CMS, and CMM.
• Observe maintenance and testing activities; document reporting; avoid unauthorized configurations; support continuity testing and change validation.

Skills

VTC operations

SIP monitoring

Troubleshooting

Tools

TMS

CMS

CMM

Job description

Connected Logistics is seeking a VTC Administrator to support, monitor, document, and improve VTC, SV, IPTV/Digital Signage, and SBC hardware configurations for the VOCs. The role ensures 24/7 operational support across AV/VTC systems and collaboration edge infrastructure within a government environment.

The position requires IT experience in video conferencing operations, IA and CE certifications, and an IT-I/Tier 5 clearance.