Security-Cleared VTC Field Support Tech (Level 1)

J&T; Columbia (MD); Vor Ort; USD 54.000 - 65.000; Vollzeit

Zusammenfassung

J&T in Columbia, MD is seeking a VTC Field Support Specialist (Level 1) to deliver hands-on technical support, field maintenance, and endpoint operations for enterprise video conferencing environments.

You will install, configure, operate, and maintain VTC systems and end-user hardware at customer sites, provide frontline diagnostics, resolve connectivity issues, and support remote and on-site users, ensuring daily operational readiness while upholding security standards.

Qualifikationen

• High School Diploma / GED plus at least 4 years of hands-on technical/field support experience, OR
• Associate degree in a relevant technical field plus at least 2 years of relevant technical experience.
• VTC expertise: installing, configuring, repairing, and troubleshooting VTC systems and peripherals.
• Ability to read technical manuals, schematics, and architectural drawings.
• Basic familiarity with Active Directory user accounts, group policies, and enterprise security practices.
• Strong problem-solving and independent work capabilities with clear communication.

Aufgaben

• Install, operate, configure, maintain, and troubleshoot VTC devices, codecs, displays, and integrated audio/visual conferencing subsystems.
• Deploy, maintain, and repair end-user computing devices and peripherals (workstations, thin clients, network cards, monitors, printers, VoIP phones, and radios).
• Perform routine hardware diagnostics, software updates, and preventive maintenance at customer facility locations.
• Diagnose and resolve technical incidents related to end-user equipment and desktop software applications.
• Provide clear, professional technical support and remote troubleshooting assistance to end users.
• Interpret and apply technical manuals, schematics, and wiring diagrams to execute field installations and repairs.
• Ensure all customer support interactions maintain high satisfaction and adhere to established service standards.

Kenntnisse

VTC systems

Troubleshooting

Remote support

Independent work

Ausbildung

High School Diploma/GED

Associate degree

Jobbeschreibung

J&T in Columbia, MD is seeking a VTC Field Support Specialist (Level 1) to deliver hands-on technical support, field maintenance, and endpoint operations for enterprise video conferencing environments.

You will install, configure, operate, and maintain VTC systems and end-user hardware at customer sites, provide frontline diagnostics, resolve connectivity issues, and support remote and on-site users, ensuring daily operational readiness while upholding security standards.