VRF & Ductless Field Support Specialist

Trane Italia; Kingsport (TN); On-site; USD 67,000 - 93,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition assistance

Paid time off

Flexible benefits

Job summary

Mid-Atlantic Trane is seeking a Ductless Technical Specialist to support our contractor customers and internal teams, ensuring proper installation and startup of VRF and Ductless products across customer sites.

This field-focused role requires at least 5 years of HVAC installation/troubleshooting, strong public speaking, and willingness to travel. VRF experience preferred; a valid driver's license is required.

Qualifications

• Minimum of 5 years of HVAC installation, service or troubleshooting.
• VRF experience is preferred but not required.
• Strong knowledge of construction facets (mechanical, electrical, plumbing) preferred.
• Must travel throughout territory.
• Excellent public speaking and presentation skills.
• Valid driver’s license with clean record.

Responsibilities

• Participate in VRF/Ductless post-sales product success.
• Monitor process measurements to meet post-sales needs.
• Investigate concerns and advise corrective actions.
• Provide technical product training to offices and customers.
• Conduct field training for installation and troubleshooting.
• Troubleshoot VRF and Ductless products.
• Assist customers in startup and commissioning.
• Build consultative relationships with owners and contractors.
• Coach sales personnel in VRF product sales and support.
• Administer warranty processes and post-sales activity.
• Represent area/region in METUS DSG program.
• Work with submittals and equipment selections.
• Proactively communicate with stakeholders; provide detailed reports.
• Collaborate with METUS and Trane resources.
• May become a certified technical trainer.

Skills

HVAC installation

Troubleshooting

Public speaking

Travel willingness

Field support

Tools

VRF systems

Ductless product know-how

Job description

Mid-Atlantic Trane is seeking a Ductless Technical Specialist to support our contractor customers and internal teams, ensuring proper installation and startup of VRF and Ductless products across customer sites.

This field-focused role requires at least 5 years of HVAC installation/troubleshooting, strong public speaking, and willingness to travel. VRF experience preferred; a valid driver's license is required.