System Support Engineer

BEPC Inc. - Business Excellence Professional Consulting; Pleasanton (CA); On-site; USD 72,365 - 86,141; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Job summary

A consulting and staffing solutions provider in Pleasanton, CA, is seeking a System Support Engineer for a W2 contract role. Responsibilities include managing equipment qualifications, documenting tasks, and providing customer support. Candidates must have a BS degree and 1–2 years of relevant experience. This position offers competitive pay and benefits including medical, dental, and vision insurance.

Qualifications

• 1–2 years of relevant work experience with basic knowledge of instrument support.
• Strong work ethics and effective communication skills.
• Demonstrated proficiency to learn new skills and software tools.

Responsibilities

• Prioritize daily work activities based on a frequently updated task list.
• Document all activities accurately in the equipment management system.
• Provide timely and professional customer support.

Skills

Attention to detail

Proactive communication

Flexibility in work priorities

Education

BS Degree in a related field

Tools

Medical device equipment knowledge

Job description

Overview

BEPC is seeking a System Support Engineer for on-site work in Pleasanton, CA. This is a W2 contract – 6 months with possible extensions. Benefits include medical, dental, vision, and life insurance. Pay rate: $52.53 - $62.53 per hour, determined based on experience. Work model: Onsite role.

Responsibilities

• Prioritize daily work activities based on a frequently updated Liat task list.
• Ship Liats for depot repair service and receive returned Liats for placement back in the labs.
• Induct new Liats in the equipment management system.
• Execute equipment qualifications and initiate review/approval workflow in the electronic document management system (EDMS).
• Add or update labeling on the Liats to reflect current status (e.g., GxP vs non-GxP).
• Document all activities accurately and promptly in the equipment management system according to approved procedures.
• Attend daily huddle meetings to provide updates on assignments.
• Provide timely and professional customer support.
• Establish collaborative internal customer relationships with proactive communication.
• Comply with lab safety policies, practices, and procedures at all times.
• Coordinate with Lab Supervisor team members for support with lab compliance and best practice workflows.

Qualifications

• Education: BS Degree in a related field.
• 1–2 years of relevant work experience with basic knowledge of instrument support.
• Demonstrated proficiency to learn new skills and software tools.
• Strong attention to detail and ability to follow instructions with a cooperative, “can do” attitude.
• Proactive communication of work status and prompt escalation of issues.
• Flexibility with changing work priorities and strong work ethics and communication skills.

Preferred Qualifications

• 1+ years of experience in the medical device industry, preferably with hands-on experience in medical instrument maintenance.
• Basic understanding of molecular diagnostics products.
• Working knowledge of hand tools and medical device equipment.
• Knowledge of Quality System Requirements (QSR), In Vitro Diagnostics Directive (IVDD) requirements, and customer service concepts.
• Excellent interpersonal and customer relation skills.

About BEPC

BEPC Inc., founded in 2007, is a 100% employee-owned company providing top-tier consulting and staffing solutions across industries like technology, engineering, manufacturing, and project management. We are driven by innovation and a commitment to excellence, fostering a collaborative environment where our team members thrive. BEPC offers competitive benefits including medical, dental, vision, and life insurance to support employees’ personal and professional growth.

Apply Now

Qualified candidates are encouraged to apply by submitting an up-to-date resume that highlights how your experience aligns with the role. Please include specific examples that demonstrate your qualifications. We look forward to connecting with you!