VP, Wealth Management Loan Servicing — Strategic Leader

JPMorganChase; Chicago (IL); On-site; USD 105,000 - 178,000; Full time

Job summary

JPMorganChase in Chicago, IL seeks a Vice President to lead Wealth Management Loan Servicing. You will guide a team responsible for accurate, timely loan servicing, interpret loan documents, manage priorities, and partner with stakeholders to minimize risk and improve client outcomes.

The role emphasizes coaching future leaders, driving continuous improvement, and implementing controls that align operations with strategic goals and measurable performance targets.

Qualifications

• 7 years of experience in managing loan servicing operations.
• Experience leading teams in a financial services environment with accountability for quality, timeliness, and performance outcomes.
• Demonstrated experience resolving complex issues through effective conflict management with internal teams and external stakeholders.
• Experience contributing to operational planning and making decisions that improve servicing execution and risk outcomes.
• Experience mentoring and developing others through coaching, feedback, and structured skill development.

Responsibilities

• Oversee the interpretation of loan documents to support accurate and timely loan servicing.
• Lead a team of loan servicing specialists by setting clear expectations, driving performance, and reinforcing a continuous improvement culture.
• Resolve complex issues by applying conflict management skills across internal teams and external stakeholders.
• Execute strategic planning to improve servicing outcomes, strengthen controls, and align work to longer-term operational objectives.
• Coach and develop future leaders through mentorship, feedback, and skill-building support.

Skills

Loan servicing

Leadership

Conflict management

Operational planning

Mentoring

Data analysis

Quality assurance

AI analytics

Job description

JPMorganChase in Chicago, IL seeks a Vice President to lead Wealth Management Loan Servicing. You will guide a team responsible for accurate, timely loan servicing, interpret loan documents, manage priorities, and partner with stakeholders to minimize risk and improve client outcomes.

The role emphasizes coaching future leaders, driving continuous improvement, and implementing controls that align operations with strategic goals and measurable performance targets.